Illustrator Exception Access Violation

4NG3LUS · 11-04-2023, 14:31

Salve a tutti,

da qualche settimana a questa parte durante l'utilizzo di Illustrator mi appare l'errore sopra riportato, con conseguente chiusura del programma.

Ho già provato a:
- Resettare le preferenze Illustrator
- Disabilitare accelerazione hw da Preferenze generali > Prestazioni
- Reinstallare Illustrator, anche una versione differente
- Sostituire SSD
- Formattare il pc con reinstallazione pulita di S.O., driver, ecc
- Disattivare scheda video Intel integrata
- Disattivare scheda video Nvidia dedicata
- Test della RAM con memtest
- Test hw generale con suite OCCT
- Disattivato DEP Win10

Il pc funziona perfettamente con tutto, da problemi solo con Illustrator, dove appare questo errore, a volte ogni ora, a volte dopo quattro ore, anche se il programma resta aperto e non ci si lavora.

Illustrator 2020 gira su un sistema composto da i7 7700 su Asus B250 Plus, 16GB di RAM, Kingston A2000 500GB, GTX1050ti, Windows 10 Pro.

Online non ho trovato granchè. Qualche idea? Vi riporto sotto il report dell'errore.

Codice:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="4.6.0" clientVersion="4.6.0" applicationName="Adobe Illustrator" applicationVersion="25.1.0" build="90" source="Windows-Client" crashType="n/a">

<time year="2023" month="4" day="3" hour="14" minute="54" second="0" timeoffset="60" timezone="ora legale Europa occidentale"/>

<user guid="7b7dbf8c-506f-428a-9e08-2675ac1c60b5"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="19045" applicationlanguage="it-it" userlanguage="it-IT" oslanguage="it-IT" ram="16251" machine="Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz" model="Intel64 Family 6 Model 158 Stepping 9" cpuCount="8" cpuType="8664" cpuFreq="3600 MHz" processorArchitecture="9"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1050 Ti" description="NVIDIA GeForce GTX 1050 Ti" driverDate="20220721000000.000000-000" driverVersion="31.0.15.1694" videoModeDescription="1920 x 1080 x 4294967296 colori" pnpDeviceID="PCI\VEN_10DE&DEV_1C82&SUBSYS_86261043&REV_A1\4&38AB2860&0&0008" installedDisplayDrivers="nvldumdx.dll"/>

<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics 630" description="Intel(R) HD Graphics 630" driverDate="20191113000000.000000-000" driverVersion="26.20.100.7528" videoModeDescription="1920 x 1080 x 4294967296 colori" pnpDeviceID="PCI\VEN_8086&DEV_5912&SUBSYS_86941043&REV_04\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD63088D70">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFD63088D70" symbolname="unknown"/>

<stackStatement index="1" address="0x00007FFD8153DF40" symbolname="AGMTerminate"/>

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<stackStatement index="7" address="0x00007FFD8144B21F" symbolname="AGMTerminate"/>

<stackStatement index="8" address="0x00007FFD8144B27D" symbolname="AGMTerminate"/>

<stackStatement index="9" address="0x00007FFD8144BACB" symbolname="AGMTerminate"/>

<stackStatement index="10" address="0x00007FFD8144C7A4" symbolname="AGMTerminate"/>

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<stackStatement index="37" address="0x00007FF6F994B47A" symbolname="unknown"/>

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<stackStatement index="39" address="0x00007FF6F9837EEE" symbolname="unknown"/>

<stackStatement index="40" address="0x00007FF6F8D82A75" symbolname="unknown"/>

<stackStatement index="41" address="0x00007FF6F8F0CE70" symbolname="unknown"/>

<stackStatement index="42" address="0x00007FF6F8F0D114" symbolname="unknown"/>

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<stackStatement index="44" address="0x00007FF6F8FB02DE" symbolname="unknown"/>

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<stackStatement index="46" address="0x00007FF6F90CFF79" symbolname="unknown"/>

<stackStatement index="47" address="0x00007FF6F9795AD7" symbolname="unknown"/>

<stackStatement index="48" address="0x00007FFD79C03BEB" symbolname="unknown"/>

<stackStatement index="49" address="0x00007FFD79BEADC6" symbolname="unknown"/>

<stackStatement index="50" address="0x00007FFD79BFC4A9" symbolname="unknown"/>

<stackStatement index="51" address="0x00007FFD79BB8385" symbolname="unknown"/>

<stackStatement index="52" address="0x00007FFD79BBBC81" symbolname="unknown"/>

<stackStatement index="53" address="0x00007FFD7E7D4E5B" symbolname="load_torq_native"/>

<stackStatement index="54" address="0x00007FFD7ED88B3C" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>

<stackStatement index="55" address="0x000002383D425EF4" symbolname="unknown"/>

<stackStatement index="56" address="0x000000D58E951B99" symbolname="unknown"/>

<stackStatement index="57" address="0x000001A9CA828F80" symbolname="unknown"/>

<stackStatement index="58" EndlessStack="TRUE"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000000000"/>

<register name="RBX" value="0x000001A9FB25F300"/>

<register name="RCX" value="0x0000000000000001"/>

<register name="RDX" value="0x000001A9FB25F300"/>

<register name="RSI" value="0x000001A9FB25F2D8"/>

<register name="RDI" value="0x000001A9FB25F2D8"/>

<register name="RSP" value="0x0000006B742FDB38"/>

<register name="RBP" value="0x0000000000000000"/>

<register name="RIP" value="0x00007FFD63088D70"/>

<register name="EFL" value="0x0000000000010206"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>



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</crashreport>

megthebest · 11-04-2023, 14:34

Quote:

Originariamente inviato da 4NG3LUS

Salve a tutti,

da qualche settimana a questa parte durante l'utilizzo di Illustrator (anche se rimane aperto senza lavorarci) mi appare l'errore sopra riportato, con conseguente chiusura del programma.

Ho già provato a:
- Resettare le preferenze Illustrator
- Disabilitare accelerazione hw da Preferenze generali > Prestazioni
- Reinstallare Illustrator, anche una versione differente
- Sostituire SSD
- Formattare il pc con reinstallazione pulita di S.O., driver, ecc
- Disattivare scheda video Intel integrata
- Disattivare scheda video Nvidia dedicata
- Test della RAM con memtest
- Test hw generale con suite OCCT

Il pc funziona perfettamente con tutto, da problemi solo con Illustrator, dove appare questo errore, a volte ogni ora, a volte dopo quattro ore...

Illustrator 2020 gira su un sistema composto da i7 7700 su Asus B250 Plus, 16GB di RAM, Kingston A2000 500GB, GTX1050ti, Windows 10 Pro.

Online non ho trovato granchè. Qualche idea?

prova ad inserire illustrator nella lista degli esclusi DEP
https://www.youtube.com/watch?v=xKkyK0zqSi4

4NG3LUS · 11-04-2023, 14:44

Quote:

Originariamente inviato da megthebest

prova ad inserire illustrator nella lista degli esclusi DEP
https://www.youtube.com/watch?v=xKkyK0zqSi4

ti ringrazio per la risposta.
se provo a farlo, windows dice che non è possibile inserire eseguibili a 64 bit. da quanto ho capito devo disattivarlo totalmente da cmd.

4NG3LUS · 13-04-2023, 10:09

ho disattivato del tutto il DEP ma il problema rimane...
qualche altra idea?

13-04-2023, 10:09	#4
4NG3LUS Senior Member Iscritto dal: Apr 2006 Città: Catania Messaggi: 1438	ho disattivato del tutto il DEP ma il problema rimane... qualche altra idea?

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