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29-03-2006, 13:39
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#21 | |
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Senior Member
Iscritto dal: Feb 2004
Città: Cittadino di un mondo libero dalla spazzatura
Messaggi: 5537
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Quote:
 ):------------------------------- The problem is that I don't have the PowerMax error code, because the drive identify test is failed, and I cannot use the Maxtor's online warranty service without an error code. If I go to www.maxtor.com --> "Contact US" --> I don't find "'Product Support'"... where is this link? I have found "Customer Support"... -------------------------------
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Affari conclusi: topogatto, BoBBazza, skorpion2, Ricky68, aleforumista, antarex, titave, gonfaloniere, Paramir, Liqih, stefocus, biagimax101, Torregiani, cajenna, s5otto, flu, enricobart, Sinclair63, Jeppo71, LucaAL, ercagno, tomejerry1974, oxone, tetsuya31, X1l10on88. Seccature da: diabolikoverclock; danyrace |
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29-03-2006, 14:13
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#22 | |
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Senior Member
Iscritto dal: Aug 2003
Città: Perugia - Sesso: M
Messaggi: 6987
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29-03-2006, 17:42
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#23 |
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Senior Member
Iscritto dal: Aug 2003
Città: Perugia - Sesso: M
Messaggi: 6987
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ecco la risposta...
""" Dear Sir or Madam, Thank you for your request. If PowerMax displays an invalid error code or you do not get an error code at all because the drive is not recognised by the system or is just too noisy, it is still possible to create the RMA online. PLEASE NOTE: 6 digit error codes from previous versions of our diagnostic tool PowerMax are not accepted by the online RMA form since July 2004. Please always run PowerMax version 4.21 which can be downloaded from our website at: http://www.maxtor.com/en/support/downloads/powermax.htm 1. If PowerMax displays an invalid error code (0fffffffa0070000 or similar) because the drive is not recognised at all or not recognised correctly by the System BIOS or if PowerMax hangs before displaying an error code: You need to choose 'Drive has been in the system more than 30 days' and 'Drive not recognised by the system' during Step 3 of the online RMA process and you do not need to enter a PowerMax diagnostic code. For more information on invalid error codes, please refer to our knowledge base at www.maxtorkb.com. NOTE: If PowerMax displays a 9 digit error code, please check the drvinf.txt file and us the 8 digit code displayed there (if that is also not recognised, please refer to 4.). 2. If PowerMax doesn't display an error code because the drive is not spinning up: Select whatever is appropriate for your drive under 'Select time in use' and 'drive not spinning' under 'Select Error Message or Symptom' during Step 3 of the online RMA process. 3. If PowerMax doesn't display an error code because the drive is too noisy or displays SMART errors but is otherwise fine: Select whatever is appropriate for your drive under 'Select time in use' and 'drive is noisy' under 'Select Error Message or Symptom' during Step 3 of the online RMA process. 4. If PowerMax displayed a 8-digit error code but the online form doesn't accept it, make sure you've entered it correctly (S can sometimes look like 5 etc.) and make sure you aren't using an error code created with a different drive. If the error code is still not recognised, use the same options as in 3. to create the RMA. 5. If you are using a MacIntosh and haven't got the option to test the drive on a PC you won't be able to run PowerMax and therefore won't get an error code. Please use the steps in 1. to create the RMA. 6. If PowerMax doesn't recognise the drive because your chipset is not supported and you don't have the option to test the drive on a system with a supported chipset, please refer to the steps in 1. to create the RMA. 7. Your drive is a SCSI drive and you were using the verify option of your controller bios to test the drive or the drive is not detected by the controller and you can therefore not run our diagnostic tool SCSIMax. Please select the same options as in 1. to create the RMA. Using this information, please try again: http://www.maxtor.com/portal/site/Ma...nty%20Services If you experience any further problems with our online tools, please fill out the Europe, Middle East and Africa Support form online with a description of the problem http://www.maxtor.com/en/support/contact/form.htm. Kind Regards, Customer Support, Maxtor Ireland Ltd. """ NON L'HO LETTA NEMMENO.. .sto al lavoro... però intanto te la posto... ciao 
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29-03-2006, 17:49
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#24 |
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Senior Member
Iscritto dal: Aug 2003
Città: Perugia - Sesso: M
Messaggi: 6987
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l'ho letta...
 faccio la prima opzione... stasera finalmente chiudo questo RMA... cmq io aggiornerei le FAQ in rilievo... metteteci anche questa esperienza... magari in futuro serve a qualcun'altro 
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29-03-2006, 18:52
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#25 | |
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Senior Member
Iscritto dal: Feb 2004
Città: Cittadino di un mondo libero dalla spazzatura
Messaggi: 5537
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Quote:
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Affari conclusi: topogatto, BoBBazza, skorpion2, Ricky68, aleforumista, antarex, titave, gonfaloniere, Paramir, Liqih, stefocus, biagimax101, Torregiani, cajenna, s5otto, flu, enricobart, Sinclair63, Jeppo71, LucaAL, ercagno, tomejerry1974, oxone, tetsuya31, X1l10on88. Seccature da: diabolikoverclock; danyrace |
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30-03-2006, 09:17
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#26 | |
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Senior Member
Iscritto dal: Feb 2004
Città: Cittadino di un mondo libero dalla spazzatura
Messaggi: 5537
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Quote:
Pensavo di aver perduto un paio di indirizzi di posta elettronica importantissimi della Maxtor ed invece li ho ritrovati stamattina. Ora te li mando in pvt .
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Affari conclusi: topogatto, BoBBazza, skorpion2, Ricky68, aleforumista, antarex, titave, gonfaloniere, Paramir, Liqih, stefocus, biagimax101, Torregiani, cajenna, s5otto, flu, enricobart, Sinclair63, Jeppo71, LucaAL, ercagno, tomejerry1974, oxone, tetsuya31, X1l10on88. Seccature da: diabolikoverclock; danyrace |
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Tutti gli orari sono GMT +1. Ora sono le: 12:36.
