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13-12-2010, 19:25
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#1 |
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Junior Member
Iscritto dal: Dec 2010
Messaggi: 13
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Problema errore c000021a 0x000000000 (0x000000000)(0x000000000)
ho windows xp service pack 3
ho il seguente ploblema che tanto assilla gli italiani il famoso errore c000021a 0x000000000 (0x000000000)(0x000000000) con la classica shermata blu operarazioni gia effettuate:ultima configurazione sicuramente funzionante,pulizia registi con cclean,ripristineo sistema operativo... ecco l'elenco con dR.watson Microsoft (R) DrWtsn32 Copyright (C) 1985-2001 Microsoft Corp. Tutti i diritti riservati. Exception dell'applicazione: App: C:\PROGRA~1\MICROS~2\Office\OUTLOOK.EXE (pid=1540) Ora: 13/12/2010 @ 16:54:55.843 Numero exception: c0000005 (access violation) *----> System Information <----* Nome computer: wuwau Nome utente: wuwau Id sessione terminal: 0 Numero processori: 2 Tipo processore: x86 Family 6 Model 23 Stepping 6 Versione di Windows: 5.1 Build corrente: 2600 Service Pack: 3 Tipo corrente: Multiprocessor Free Organizzazione registrata: Proprietario autorizzato: gia *----> Elenco Task <----* 0 System Process 4 System 1464 smss.exe 1544 avgchsvx.exe 1728 csrss.exe 1764 winlogon.exe 1816 services.exe 1828 lsass.exe 2008 Ati2evxx.exe 2028 svchost.exe 168 svchost.exe 536 svchost.exe 696 svchost.exe 920 svchost.exe 1228 Ati2evxx.exe 1388 spoolsv.exe 1608 Explorer.EXE 344 ctfmon.exe 1136 svchost.exe 1176 avgfws.exe 1252 avgwdsvc.exe 1308 BTNtService.exe 356 CDANTSRV.EXE 1780 cisvc.exe 684 jqs.exe 1892 StartSkysolSvc.exe 2104 svchost.exe 2144 uphclean.exe 2248 AVGIDSAgent.exe 2496 fxssvc.exe 2824 avgam.exe 2852 avgnsx.exe 3460 wmiapsrv.exe 3504 avgemcx.exe 3800 alg.exe 2540 avgcsrvx.exe 732 avgrsx.exe 832 avgcsrvx.exe 852 cidaemon.exe 2524 Kginic.exe 1540 OUTLOOK.EXE 1928 avgcsrvx.exe 416 Drwtsn32.exe *----> Elenco moduli <----* (0000000002420000 - 00000000026f5000: C:\WINDOWS\system32\xpsp2res.dll (0000000002820000 - 0000000002829000: C:\WINDOWS\system32\Normaliz.dll (0000000002840000 - 0000000002973000: C:\WINDOWS\system32\urlmon.dll (0000000003280000 - 000000000328f000: C:\WINDOWS\system32\inetres.dll (00000000034e0000 - 0000000003690000: C:\Programmi\AVG\AVG10\avgaspmx.dll (0000000003690000 - 0000000003d38000: C:\Programmi\AVG\AVG10\winspamcatcher.dll (0000000006860000 - 0000000006889000: C:\WINDOWS\system32\msls31.dll (0000000010000000 - 0000000010104000: C:\Programmi\AVG\AVG10\avgoutlookx.dll (0000000011000000 - 0000000011055000: C:\Programmi\LHSP\L&H Power Translator Pro\PTOffice2K.dll (000000001b000000 - 000000001b00c000: C:\WINDOWS\system32\ImgUtil.dll (0000000024d90000 - 0000000024da5000: C:\Programmi\File comuni\Designer\MSADDNDR.DLL (0000000030000000 - 000000003000e000: C:\PROGRA~1\MICROS~2\Office\OUTLOOK.EXE (00000000308c0000 - 0000000030e1c000: C:\PROGRA~1\MICROS~2\Office\MSO9.DLL (000000003a000000 - 000000003a010000: C:\PROGRA~1\MICROS~2\Office\OUTLRPC.dll (000000003a270000 - 000000003a2ab000: C:\PROGRA~1\MICROS~2\Office\RTFHTML.DLL (000000003a420000 - 000000003a92c000: C:\PROGRA~1\MICROS~2\Office\OUTLLIB.dll (000000003a950000 - 000000003aafe000: C:\PROGRA~1\MICROS~2\Office\1040\outllibr.dll (000000003f010000 - 000000003f5c2000: C:\WINDOWS\system32\mshtml.dll (000000003f9d0000 - 000000003fab6000: C:\WINDOWS\system32\WININET.dll (000000003ff50000 - 000000003ff97000: C:\Programmi\File comuni\System\MAPI\1040\nt\PSTPRX32.DLL (000000003ffb0000 - 000000003ffc4000: C:\PROGRA~1\MICROS~2\Office\OUTLMIME.DLL (0000000040070000 - 0000000040258000: C:\WINDOWS\system32\iertutil.dll (0000000040260000 - 0000000040cf5000: C:\WINDOWS\system32\IEFRAME.dll (0000000045000000 - 0000000045082000: C:\Programmi\File comuni\System\MAPI\1040\nt\omint.dll (00000000450a0000 - 0000000045126000: C:\Programmi\File comuni\System\MAPI\1040\nt\OMIPSTNT.DLL (000000005b180000 - 000000005b1b8000: C:\WINDOWS\SYSTEM32\uxtheme.dll (000000005bc70000 - 000000005bcc5000: C:\WINDOWS\system32\NETAPI32.dll (000000005cf90000 - 000000005cfb6000: C:\WINDOWS\system32\ShimEng.dll (000000005d360000 - 000000005d36f000: C:\WINDOWS\WinSxS\x86_Microsoft.VC90.MFCLOC_1fc8b3b9a1e18e3b_9.0.30729.4148_x-ww_15fc9313\MFC90ITA.DLL (000000005d4d0000 - 000000005d56a000: C:\WINDOWS\system32\COMCTL32.dll (000000005e500000 - 000000005e50d000: C:\WINDOWS\system32\PSTOREC.DLL (0000000060c40000 - 0000000060c82000: C:\WINDOWS\system32\msoeacct.dll (0000000061dd0000 - 0000000061df1000: C:\WINDOWS\system32\MAPI32.dll (0000000061e50000 - 0000000061ea5000: C:\Programmi\File comuni\System\MAPI\1040\NT\ExSec32.dll (0000000066630000 - 0000000066651000: C:\WINDOWS\system32\VB6IT.DLL (0000000066750000 - 00000000667a8000: C:\WINDOWS\system32\hnetcfg.dll (0000000068000000 - 0000000068036000: C:\WINDOWS\system32\rsaenh.dll (000000006a870000 - 000000006a8d9000: C:\Programmi\AVG\AVG10\avgcclix.dll (000000006a920000 - 000000006aabf000: C:\Programmi\AVG\AVG10\avgcfgx.dll (000000006bbd0000 - 000000006bc0f000: C:\Programmi\AVG\AVG10\avglngx.dll (000000006bc50000 - 000000006bd14000: C:\Programmi\AVG\AVG10\avglogx.dll (000000006c1c0000 - 000000006c1f6000: C:\Programmi\AVG\AVG10\avgscanx.dll (0000000071550000 - 0000000071592000: C:\WINDOWS\AppPatch\AcSpecfc.DLL (00000000717f0000 - 0000000071803000: C:\WINDOWS\system32\acctres.dll (00000000719d0000 - 0000000071a10000: C:\WINDOWS\System32\mswsock.dll (0000000071a10000 - 0000000071a18000: C:\WINDOWS\System32\wshtcpip.dll (0000000071a20000 - 0000000071a28000: C:\WINDOWS\system32\WS2HELP.dll (0000000071a30000 - 0000000071a47000: C:\WINDOWS\system32\WS2_32.dll (0000000071a50000 - 0000000071a5a000: C:\WINDOWS\system32\WSOCK32.DLL (0000000071aa0000 - 0000000071ab2000: C:\WINDOWS\system32\MPR.dll (0000000072240000 - 0000000072245000: C:\WINDOWS\system32\sensapi.dll (0000000072c80000 - 0000000072c88000: C:\WINDOWS\system32\msacm32.drv (0000000072c90000 - 0000000072c99000: C:\WINDOWS\system32\wdmaud.drv (0000000073390000 - 00000000734e3000: C:\WINDOWS\system32\MSVBVM60.DLL (00000000736d0000 - 000000007371b000: C:\WINDOWS\system32\DDRAW.dll (0000000073b30000 - 0000000073b36000: C:\WINDOWS\system32\DCIMAN32.dll (0000000074680000 - 00000000746aa000: C:\WINDOWS\system32\msimtf.dll (00000000746b0000 - 00000000746fc000: C:\WINDOWS\system32\MSCTF.dll (0000000074dc0000 - 0000000074e2d000: C:\WINDOWS\system32\riched20.dll (00000000752e0000 - 000000007530e000: C:\WINDOWS\system32\msctfime.ime (0000000075ca0000 - 0000000075d4e000: C:\WINDOWS\system32\inetcomm.dll (0000000075d50000 - 0000000075de1000: C:\WINDOWS\system32\mlang.dll (0000000075df0000 - 0000000075e11000: C:\WINDOWS\system32\MSVFW32.dll (0000000076330000 - 0000000076335000: C:\WINDOWS\system32\MSIMG32.dll (0000000076340000 - 000000007635d000: C:\WINDOWS\system32\IMM32.dll (0000000076360000 - 00000000763aa000: C:\WINDOWS\system32\comdlg32.dll (00000000765d0000 - 00000000765f2000: C:\WINDOWS\system32\MSOERT2.dll (0000000076750000 - 000000007675c000: C:\WINDOWS\system32\cryptdll.dll (0000000076980000 - 0000000076a35000: C:\WINDOWS\system32\USERENV.dll (0000000076ae0000 - 0000000076af1000: C:\WINDOWS\system32\ATL.DLL (0000000076b00000 - 0000000076b2e000: C:\WINDOWS\system32\WINMM.dll (0000000076bb0000 - 0000000076bbb000: C:\WINDOWS\system32\PSAPI.DLL (0000000076bf0000 - 0000000076c1e000: C:\WINDOWS\system32\WINTRUST.dll (0000000076c50000 - 0000000076c78000: C:\WINDOWS\system32\IMAGEHLP.dll (0000000076d20000 - 0000000076d39000: C:\WINDOWS\system32\iphlpapi.dll (0000000076e40000 - 0000000076e4e000: C:\WINDOWS\system32\rtutils.dll (0000000076e50000 - 0000000076e62000: C:\WINDOWS\system32\rasman.dll (0000000076e70000 - 0000000076e9f000: C:\WINDOWS\system32\TAPI32.dll (0000000076ea0000 - 0000000076edc000: C:\WINDOWS\system32\RASAPI32.dll (0000000076ee0000 - 0000000076f07000: C:\WINDOWS\system32\DNSAPI.dll (0000000076f20000 - 0000000076f4d000: C:\WINDOWS\system32\WLDAP32.dll (0000000076f70000 - 0000000076f78000: C:\WINDOWS\System32\winrnr.dll (0000000076f80000 - 0000000076f86000: C:\WINDOWS\system32\rasadhlp.dll (0000000076f90000 - 000000007700f000: C:\WINDOWS\system32\CLBCATQ.DLL (0000000077010000 - 00000000770e2000: C:\WINDOWS\system32\COMRes.dll (00000000770f0000 - 000000007717b000: C:\WINDOWS\system32\OLEAUT32.dll (00000000773a0000 - 00000000774a3000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\comctl32.dll (00000000774b0000 - 00000000775ee000: C:\WINDOWS\system32\ole32.dll (0000000077a50000 - 0000000077ae6000: C:\WINDOWS\system32\CRYPT32.dll (0000000077af0000 - 0000000077b02000: C:\WINDOWS\system32\MSASN1.dll (0000000077b10000 - 0000000077b32000: C:\WINDOWS\system32\Apphelp.dll (0000000077ba0000 - 0000000077ba7000: C:\WINDOWS\system32\midimap.dll (0000000077bb0000 - 0000000077bc5000: C:\WINDOWS\system32\MSACM32.dll (0000000077bd0000 - 0000000077bd8000: C:\WINDOWS\system32\VERSION.dll (0000000077be0000 - 0000000077c38000: C:\WINDOWS\system32\MSVCRT.dll (0000000077c40000 - 0000000077c65000: C:\WINDOWS\system32\msv1_0.dll (0000000077da0000 - 0000000077e33000: C:\WINDOWS\system32\RPCRT4.dll (0000000077e40000 - 0000000077e89000: C:\WINDOWS\system32\GDI32.dll (0000000077e90000 - 0000000077f06000: C:\WINDOWS\system32\SHLWAPI.dll (0000000077f10000 - 0000000077f21000: C:\WINDOWS\system32\Secur32.dll (0000000077f40000 - 0000000077feb000: C:\WINDOWS\system32\ADVAPI32.dll (0000000078520000 - 00000000785c3000: C:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.4148_x-ww_d495ac4e\MSVCR90.dll (00000000789e0000 - 0000000078d81000: C:\WINDOWS\WinSxS\x86_Microsoft.VC90.MFC_1fc8b3b9a1e18e3b_9.0.30729.4148_x-ww_a57c1f53\mfc90u.dll (0000000078e20000 - 0000000078e4b000: C:\WINDOWS\WinSxS\x86_Microsoft.VC90.ATL_1fc8b3b9a1e18e3b_9.0.30729.4148_x-ww_353599c2\ATL90.DLL (000000007c800000 - 000000007c901000: C:\WINDOWS\system32\kernel32.dll (000000007c910000 - 000000007c9c8000: C:\WINDOWS\system32\ntdll.dll (000000007c9d0000 - 000000007d1ee000: C:\WINDOWS\system32\SHELL32.dll (000000007d1f0000 - 000000007d4ac000: C:\WINDOWS\system32\msi.dll (000000007e390000 - 000000007e421000: C:\WINDOWS\system32\USER32.dll (000000007e6a0000 - 000000007e750000: C:\WINDOWS\system32\SXS.DLL *----> Scarico dello stato per l'id del thread 0xdcc <----* eax=00000030 ebx=00000000 ecx=7ffd6000 edx=00000030 esi=00000000 edi=044eb210 eip=7c91100b esp=01cef330 ebp=01cef348 iopl=0 nv up ei pl zr na po nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\ntdll.dll - funzione: ntdll!RtlEnterCriticalSection 7c910ff3 0000 add [eax],al 7c910ff5 0000 add [eax],al 7c910ff7 0000 add [eax],al 7c910ff9 0000 add [eax],al 7c910ffb 0000 add [eax],al 7c910ffd 0000 add [eax],al 7c910fff 00648b0d add [ebx+ecx*4+0xd],ah 7c911003 1800 sbb [eax],al 7c911005 0000 add [eax],al 7c911007 8b542404 mov edx,[esp+0x4] FAULT ->7c91100b 837a1400 cmp dword ptr [edx+0x14],0x0 ds:0023:00000044=???????? 7c91100f 754f jnz ntdll!RtlEnterCriticalSection+0x60 (7c911060) 7c911011 f0ff4204 lock inc dword ptr [edx+0x4] 7c911015 7519 jnz ntdll!RtlEnterCriticalSection+0x30 (7c911030) 7c911017 8b4124 mov eax,[ecx+0x24] 7c91101a 89420c mov [edx+0xc],eax 7c91101d c7420801000000 mov dword ptr [edx+0x8],0x1 7c911024 33c0 xor eax,eax 7c911026 c20400 ret 0x4 7c911029 8da42400000000 lea esp,[esp] 7c911030 8b4124 mov eax,[ecx+0x24] *----> Back Trace dello stack <----* *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\mshtml.dll - WARNING: Stack unwind information not available. Following frames may be wrong. *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\PROGRA~1\MICROS~2\Office\OUTLLIB.dll - *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Programmi\AVG\AVG10\avgoutlookx.dll - ChildEBP RetAddr Args to Child 01cef348 3f0ee479 044eb210 3f0fa5e2 00000000 ntdll!RtlEnterCriticalSection+0xb 01cef36c 3f0ee527 00000000 00000006 01cef398 mshtml!DllGetClassObject+0xc0fd4 01cef37c 3f030742 00000000 00000006 044eb020 mshtml!DllGetClassObject+0xc1082 01cef398 3f1794f1 044eb210 00000000 00000003 mshtml!DllGetClassObject+0x329d 01cef3e8 3f179488 00000000 044eb020 00000000 mshtml!Ordinal102+0x40729 01cef404 3f1795f5 00000003 00000000 044eb020 mshtml!Ordinal102+0x406c0 01cef418 3f1795c0 044eb020 00000000 01353fc8 mshtml!Ordinal102+0x4082d 01cef434 3a4a8d1c 044eb020 00000000 01354050 mshtml!Ordinal102+0x407f8 01cef450 3a4a175e 00000001 00000000 0134f750 OUTLLIB!OlkGetResourceHandle+0x13fd8 01cef480 3a49575c 00000000 00000040 00000001 OUTLLIB!OlkGetResourceHandle+0xca1a 01cef4b0 3a4955a7 0134f768 00000000 01351b20 OUTLLIB!OlkGetResourceHandle+0xa18 01cef4c4 3a549c19 01351b20 00000000 0039127c OUTLLIB!OlkGetResourceHandle+0x863 01cef604 3a4bc00e 01351b20 00000000 00000000 OUTLLIB!MAPIMHeapCreate+0x3a31 01cef794 3a54a43e 00000000 00000000 00000000 OUTLLIB!ExchEntryPoint2+0xdba1 01cef7bc 3a4bbce9 00000000 00000000 00000000 OUTLLIB!MAPIMHeapCreate+0x4256 01cef844 3a4b14eb 00000000 00000000 0134ef64 OUTLLIB!ExchEntryPoint2+0xd87c 01cef8dc 3a4b1489 01cef938 0134f26c 00000000 OUTLLIB!ExchEntryPoint2+0x307e 01cef938 3a4a99ae 0134fec4 00000000 0134ef60 OUTLLIB!ExchEntryPoint2+0x301c 01cef9c0 3a4a9a5f 0134ef64 00000000 01cef9e8 OUTLLIB!OlkGetResourceHandle+0x14c6a 01cef9d0 3a710db0 0134ef64 00000000 01cefa14 OUTLLIB!OlkGetResourceHandle+0x14d1b 01cef9e8 3a496a74 00000000 3a4966f0 0134ef60 OUTLLIB!OlkOnHelpAbout+0x71622 01cefaac 3a4964bb 3a497080 00000001 01cefccc OUTLLIB!OlkGetResourceHandle+0x1d30 01cefb78 3a4963a8 0134f4e4 0000f023 3a441ee0 OUTLLIB!OlkGetResourceHandle+0x1777 01cefbb0 3a496d7f 0134f4e4 0000f023 3a441ee0 OUTLLIB!OlkGetResourceHandle+0x1664 01cefcec 3a4a7d6f 0134f4e4 0000f023 00000002 OUTLLIB!OlkGetResourceHandle+0x203b 01cefd18 3a75d01e 0134f4e4 0000f023 00000002 OUTLLIB!OlkGetResourceHandle+0x1302b 01cefd40 1000811b 0134f4e4 00000000 01ceff04 OUTLLIB!OlkOnHelpAbout+0xbd890 00000000 00000000 00000000 00000000 00000000 avgoutlookx+0x811b *----> Scarico Raw Stack <----* 0000000001cef330 31 e3 0e 3f 30 00 00 00 - 10 b2 4e 04 00 00 10 00 1..?0.....N..... 0000000001cef340 30 00 00 00 00 00 00 00 - 6c f3 ce 01 79 e4 0e 3f 0.......l...y..? 0000000001cef350 10 b2 4e 04 e2 a5 0f 3f - 00 00 00 00 00 00 00 00 ..N....?........ 0000000001cef360 00 00 00 00 10 b2 4e 04 - 00 00 00 00 7c f3 ce 01 ......N.....|... 0000000001cef370 27 e5 0e 3f 00 00 00 00 - 06 00 00 00 98 f3 ce 01 '..?............ 0000000001cef380 42 07 03 3f 00 00 00 00 - 06 00 00 00 20 b0 4e 04 B..?........ .N. 0000000001cef390 20 b0 4e 04 20 b0 4e 04 - e8 f3 ce 01 f1 94 17 3f .N. .N........? 0000000001cef3a0 10 b2 4e 04 00 00 00 00 - 03 00 00 00 20 b0 4e 04 ..N......... .N. 0000000001cef3b0 00 00 00 00 78 07 f7 00 - 00 00 f7 00 d8 91 f7 00 ....x........... 0000000001cef3c0 b0 f3 ce 01 00 00 00 00 - f4 f5 ce 01 20 e9 91 7c ............ ..| 0000000001cef3d0 28 02 92 7c 00 00 00 00 - 00 00 00 00 00 00 00 00 (..|............ 0000000001cef3e0 00 00 00 00 00 00 00 00 - 04 f4 ce 01 88 94 17 3f ...............? 0000000001cef3f0 00 00 00 00 20 b0 4e 04 - 00 00 00 00 20 b0 4e 04 .... .N..... .N. 0000000001cef400 00 00 00 00 18 f4 ce 01 - f5 95 17 3f 03 00 00 00 ...........?.... 0000000001cef410 00 00 00 00 20 b0 4e 04 - 34 f4 ce 01 c0 95 17 3f .... .N.4......? 0000000001cef420 20 b0 4e 04 00 00 00 00 - c8 3f 35 01 00 00 00 00 .N......?5..... 0000000001cef430 00 00 00 00 50 f4 ce 01 - 1c 8d 4a 3a 20 b0 4e 04 ....P.....J: .N. 0000000001cef440 00 00 00 00 50 40 35 01 - c8 3f 35 01 00 00 00 00 ....P@5..?5..... 0000000001cef450 80 f4 ce 01 5e 17 4a 3a - 01 00 00 00 00 00 00 00 ....^.J:........ 0000000001cef460 50 f7 34 01 00 00 00 00 - c4 cf 8d 3a 00 00 00 00 P.4........:.... |
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14-12-2010, 15:08
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#2 |
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Senior Member
Iscritto dal: Jun 2009
Messaggi: 1176
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io passo
__________________
Trattato positivamente con: - aurunmilla - Sirus & Kanopus - FRN2003 - schumyFast - 4per4 - Ozio - iceone - murù - The March - felix777 - iao - Stedd e tanti altri... |
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15-12-2010, 14:37
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#3 | |
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Senior Member
Iscritto dal: Feb 2009
Messaggi: 50674
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Quote:
Hai fatto il ripristino configurazione di sistema usando un punto di ripristino o dal bios ? Forse hai usato un punto di ripristino ...... Questa schermata blu ti appare all'avvio del SO sempre, in modo tale da non poter accedervi o una volta ogni tanto, magari quando sei già all'interno del sistema avviato ? |
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16-12-2010, 12:30
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#4 |
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Junior Member
Iscritto dal: Dec 2010
Messaggi: 13
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modalità provvisoria f8 risucità
si riesco ad entrare in modalià provvisoria con f8
ora cosa devo fare quando spengo mi esce questa schermata blu,ma il computer non si spegne è me lo riavvia.. |
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16-12-2010, 22:38
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#5 | |
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Senior Member
Iscritto dal: Feb 2009
Messaggi: 50674
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Quote:
Fai uno scandisk. Vai in C/tasto dx del mouse/Proprietà/Strumenti/esegui scandisk e metti il segno di spunta alle due opzioni che trovi. Ti dirà che te lo farà al prossimo riavvio, in quanto l'unità è in uso . Riavvia e vedi cosa succede . O ti torna la schermata blu o ti fa lo scan . Se riesce a farti lo scan forse, dico forse riaccedi al sistema da modalità normale . |
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19-12-2010, 19:48
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#6 |
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Senior Member
Iscritto dal: Feb 2009
Messaggi: 50674
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Ovviamente lo scandisk da modalità provvisoria
 .Quindi salvo544 come siamo col computer ? |
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Tutti gli orari sono GMT +1. Ora sono le: 16:03.
