Procedere con RMA Western Digital?

[volpenger]

Ciao a tutti,

sto riscontrando dei blocchi sporadici di windows 7 e nel gestore eventi mi indica svariate centinaia di errori disco imputabili al velociraptor 300gb(ancora in garanzia per fortuna) che uso come hard disk principale.
Tutto è cominciato con una schermata blu, poi riscontro questi errori "Il dispositivo \Device\Harddisk1\DR1 non è ancora pronto per l'accesso." nel gestore eventi di windows.
Di segiuto un dettaglio:

+ System

- Provider

[ Name] Disk

- EventID 15

[ Qualifiers] 49156

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2012-10-10T14:16:37.666368500Z

EventRecordID 416366

Channel System

Computer win7-PC

Security


- EventData

\Device\Harddisk1\DR1
0301800001000000000000000F0004C0040100009D0000C000000000000000000000000000000000DA2A000000000000FFFFFFFF010000005800000A0003000019200A1240032040000002003C00000000000000000000001851F70980FAFFFF0000000000000000E027F70980FAFFFF0000000000000000F0065E00000000002800005E06F000010000000000000000000000000000000000000000000000000000000000000000


--------------------------------------------------------------------------------

Dati binari:


In word

0000: 00800103 00000001 00000000 C004000F
0008: 00000104 C000009D 00000000 00000000
0010: 00000000 00000000 00002ADA 00000000
0018: FFFFFFFF 00000001 0A000058 00000300
0020: 120A2019 40200340 00020000 0000003C
0028: 00000000 00000000 09F75118 FFFFFA80
0030: 00000000 00000000 09F727E0 FFFFFA80
0038: 00000000 00000000 005E06F0 00000000
0040: 5E000028 0100F006 00000000 00000000
0048: 00000000 00000000 00000000 00000000
0050: 00000000 00000000


In byte

0000: 03 01 80 00 01 00 00 00 ..€.....
0008: 00 00 00 00 0F 00 04 C0 .......À
0010: 04 01 00 00 9D 00 00 C0 ....�..À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: DA 2A 00 00 00 00 00 00 Ú*......
0030: FF FF FF FF 01 00 00 00 ÿÿÿÿ....
0038: 58 00 00 0A 00 03 00 00 X.......
0040: 19 20 0A 12 40 03 20 40 . ..@. @
0048: 00 00 02 00 3C 00 00 00 ....<...
0050: 00 00 00 00 00 00 00 00 ........
0058: 18 51 F7 09 80 FA FF FF .Q÷.€úÿÿ
0060: 00 00 00 00 00 00 00 00 ........
0068: E0 27 F7 09 80 FA FF FF à'÷.€úÿÿ
0070: 00 00 00 00 00 00 00 00 ........
0078: F0 06 5E 00 00 00 00 00 ð.^.....
0080: 28 00 00 5E 06 F0 00 01 (..^.ð..
0088: 00 00 00 00 00 00 00 00 ........
0090: 00 00 00 00 00 00 00 00 ........
0098: 00 00 00 00 00 00 00 00 ........
00a0: 00 00 00 00 00 00 00 00 ........

Ho mandato una e-mail al servizio clienti WD allegando il report di windows(lo allego anche qui nel caso voleste dare uno sguardo https://hotfile.com/dl/175692889/f71...ptor.evtx.html) e mi hanno risposto che è da sostituire.
Tuttavia datalifeguard non rileva problematiche e non so cosa indicare nella casella del motivo della RMA...

Test Option: QUICK TEST
Model Number: WDC WD3000GLFS-01F8U0
Unit Serial Number: WD-WXL508051966
Firmware Number: 03.03V01
Capacity: 300.07 GB
SMART Status: PASS
Test Result: PASS
Test Time: 09:26:15, October 11, 2012

Test Option: EXTENDED TEST
Model Number: WDC WD3000GLFS-01F8U0
Unit Serial Number: WD-WXL508051966
Firmware Number: 03.03V01
Capacity: 300.07 GB
SMART Status: PASS
Test Result: PASS
Test Time: 10:17:54, October 11, 2012

Adesso il disco funziona normalmente... per ora.
Come procedereste?

[Phenomenale]

Tutta quella pappardella che hai messo è inutile, posta i dati SMART del disco piuttosto.

Ti anticipo 1 cosa, altri che hanno avuto problemi simili li hanno risolti sostituendo il cavetto SATA che era difettoso (NON dico che questo sia il tuo caso).

[volpenger]

Ho già provato altri cavetti e altre porte sata sulla mb, ma il problema si è ripresentato.Ho dimenticato di inidcarlo.
In ogni caso ecco i dati smart del disco in questione:


----------------------------------------------------------------------------
CrystalDiskInfo 5.0.5 Shizuku Edition (C) 2008-2012 hiyohiyo
Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 7 Ultimate Edition SP1 [6.1 Build 7601] (x64)
Date : 2012/10/11 10:30:34

-- Controller Map ----------------------------------------------------------
+ Intel(R) ICH10R SATA AHCI Controller [ATA]
- WDC WD3000GLFS-01F8U0


----------------------------------------------------------------------------
(1) WDC WD3000GLFS-01F8U0
----------------------------------------------------------------------------
Model : WDC WD3000GLFS-01F8U0
Firmware : 03.03V01
Serial Number : WD-WXL508051966
Disk Size : 300,0 GB (8,4/137,4/300,0)
Buffer Size : 16384 KB
Queue Depth : 32
# of Sectors : 586072368
Rotation Rate : 10000 RPM
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ----
Transfer Mode : SATA/300
Power On Hours : 12763 ore
Power On Count : 3012 volte
Temparature : 44 C (111 F)
Health Status : Buono
Features : S.M.A.R.T., AAM, 48bit LBA, NCQ
APM Level : ----
AAM Level : 80FEh [ON]

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 200 200 _51 000000000001 Errori lettura
03 202 198 _21 000000000B54 Tempo avvio motore
04 _97 _97 __0 000000000C10 Avvia/ferma conteggio
05 200 200 140 000000000000 Ssettori riallocati
07 200 200 __0 000000000000 Errori seek
09 _83 _83 __0 0000000031DB Acceso da (ore)
0A 100 100 __0 000000000000 Riavviammenti motore
0B 100 100 __0 000000000000 Tentativi ricalibrazione
0C _97 _97 __0 000000000BC4 Cicli ON/OFF dispositivo
C0 200 200 __0 000000000109 Rientri allo spegnimento
C1 199 199 __0 000000000C10 Cicli load/unload
C2 103 _97 __0 00000000002C Temperatura
C4 200 200 __0 000000000000 Eventi riallocazione
C5 200 200 __0 000000000000 Settori scrittura pendente
C6 200 200 __0 000000000000 Settori non corregibili
C7 200 200 __0 000000000002 Errori CRC UltraDMA
C8 200 200 __0 000000000000 Errori scrittura

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 427A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2057 442D 5758 4C35 3038 3035 3139 3636
020: 0000 8000 0034 3033 2E30 3356 3031 5744 4320 5744
030: 3330 3030 474C 4653 2D30 3146 3855 3020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 0000 2F00
050: 4001 0000 0000 0007 3FFF 0010 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 0506 0000 0044 0044
080: 01FE 0000 746B 7F61 4163 7469 BE41 4163 407F 0018
090: 0018 0000 FFFE 0000 80FE 0000 0000 0000 0000 0000
100: C130 22EE 0000 0000 0000 0000 0000 0000 5001 4EE0
110: 5602 F23B 0000 0000 0000 0000 0000 0000 0000 401C
120: 401C 0000 0000 0000 0000 0000 0000 0000 0021 0000
130: 0000 0000 0000 1694 0000 0000 0000 0000 0000 0000
140: 0000 0000 0004 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 303F 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 2710 0000 0000
220: 0000 0000 100E 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 1000 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 FFA5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 0F 00 C8 C8 01 00 00 00 00 00 00 03 03
010: 00 CA C6 54 0B 00 00 00 00 00 04 32 00 61 61 10
020: 0C 00 00 00 00 00 05 33 00 C8 C8 00 00 00 00 00
030: 00 00 07 0E 00 C8 C8 00 00 00 00 00 00 00 09 32
040: 00 53 53 DB 31 00 00 00 00 00 0A 12 00 64 64 00
050: 00 00 00 00 00 00 0B 12 00 64 64 00 00 00 00 00
060: 00 00 0C 32 00 61 61 C4 0B 00 00 00 00 00 C0 32
070: 00 C8 C8 09 01 00 00 00 00 00 C1 32 00 C7 C7 10
080: 0C 00 00 00 00 00 C2 22 00 67 61 2C 00 00 00 00
090: 00 00 C4 32 00 C8 C8 00 00 00 00 00 00 00 C5 12
0A0: 00 C8 C8 00 00 00 00 00 00 00 C6 10 00 C8 C8 00
0B0: 00 00 00 00 00 00 C7 3E 00 C8 C8 02 00 00 00 00
0C0: 00 00 C8 08 00 C8 C8 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 84 00 C0 12 01 7B
170: 03 00 01 00 02 3B 05 00 00 00 00 00 00 00 00 00
180: 00 00 01 04 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 EC

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 33 C8 C8 C8 C8 00 00 00 00 00 00 03 15
010: 00 00 00 00 00 00 00 00 00 00 04 00 00 00 00 00
020: 00 00 00 00 00 00 05 8C 00 00 00 00 00 00 00 00
030: 00 00 07 00 C8 C8 C8 C8 00 00 00 00 00 00 09 00
040: 00 00 00 00 00 00 00 00 00 00 0A 00 00 00 00 00
050: 00 00 00 00 00 00 0B 00 00 00 00 00 00 00 00 00
060: 00 00 0C 00 00 00 00 00 00 00 00 00 00 00 C0 00
070: 00 00 00 00 00 00 00 00 00 00 C1 00 00 00 00 00
080: 00 00 00 00 00 00 C2 00 00 00 00 00 00 00 00 00
090: 00 00 C4 00 00 00 00 00 00 00 00 00 00 00 C5 00
0A0: 00 00 00 00 00 00 00 00 00 00 C6 00 00 00 00 00
0B0: 00 00 00 00 00 00 C7 00 00 00 00 00 00 00 00 00
0C0: 00 00 C8 00 C8 C8 C8 C8 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 5D

[volpenger]

Sto facendo un nuovo quick test di datalifeguard....
non è ancora finito dopo 45minuti ....non è normale.

[Phenomenale]

E' come dicevo io: sullo SMART hai errori di lettura e CRC UltraDMA, ma nessun settore fisico riallocato.
Controlla cavetti e connessioni, l'inghippo e tutto lì.