Msinfo32.exe impazzito

[wgator]

Ennesima stranezza di win xp pro.
Su un computer che peraltro funziona benissimo, quando si lancia il noto comando msinfo32.exe anzichè apparire le solite e canoniche informazioni di sistema, si avvia la "guida in linea e supporto tecnico"

Ho provato a dare un'occhiata dove (credo) dovrebbe essere l'eseguibile: C:\programmi\file comuni\microsoft shared\msinfo ed ho trovato un eseguibile da 40 KB che effettivamente lancia la guida in linea. Controllando le proprietà dell'exe effettivamente risulta chiamarsi msinfo32.exe versione 5.1.2600.0 Qualcuno può chiarirmi l'arcano?

Nella località in cui mi trovo ora non ho la possibilità di accedere ad altri pc con win xp per fare un controllo incrociato. Il portatilino in questione non è mio, è di una ragazzina... solo che mi sono incuriosito. Qualcuno mi può fare la cortesia di controllare i percorsi di msinfo32.exe e della guida in linea e supporto tecnico?

Ciao a tutti

[wgator]

A futura memoria, se succedesse a qualcun altro ho trovato in rete questa soluzione. Funziona

Start, esegui, e scrivi (senza le virgolette)
"msinfo32 /categories +all -loadedmodules", ok
Viene caricato msinfo?
"Help and Support Center"

Se hai successo prova a unire questo file al registro (doppio click sul file
prelevato) http://www.kellys-korner-xp.com/regs...nforestore.reg

Se non funziona ancora prova a seguire le istruzioni riportate in questo
post:

Dear Customer,

This issue can occur if one or more of the PCHealth components in your
computer are damaged.

To resolve this issue:

1. It is important to note if you have recently made alterations to your
computer before this problem occurred, or if the Help and Support Center
ever worked correctly. If you have recently made alterations to your
computer before this problem occurred, try to undo the changes you made or
uninstall the hardware or software that could have caused the issue. After
you do so, test to determine if the issue is resolved, and if it is, skip
the remaining steps. If the issue is not resolved, continue to the next
step.

2. Remove the .cab files from the Packagestore folder, and then rebuild the
original Help and Support Center:

a. Click Start, click Run, type "cmd" (without the quotation marks), and
then click OK to open a command prompt. Type "net stop helpsvc" (without
the quotation marks), and then press ENTER.

b. Type "cd /d windir\pchealth\helpctr" (without the quotation marks),
where windir is the Windows folder, and then press ENTER.

c. Type "rd packagestore /s /q" (without the quotation marks), and then
press ENTER.

d. Type "cd binaries" (without the quotation marks), and then press
ENTER.

e. Type "start /w helpsvc /svchost netsvcs /regserver /install" (without
the quotation marks), and then press ENTER.

f. If any of the following processes are running, stop them:

helpsvc.exe
helphost.exe
helpctr.exe

To stop a process, right-click the taskbar, and then click Task
Manager. Click the Processes tab, click the process you want to stop, and
then click End Process.

g. At the command prompt, type "net start helpsvc" (without the
quotation marks), and then press ENTER.

3. If the Help and Support Center has not been customized by an OEM, skip
to the next step. If the Help and Support Center has been customized by an
OEM, completely refresh the Help and Support Center:

a. Click Start, click Run, type "cmd" (without the quotation marks), and
then click OK to open a command prompt. Type "net stop helpsvc" (without
the quotation marks), and then press ENTER.

b. Type "cd /d windir\pchealth\helpctr" (without the quotation marks),
where windir is the Windows folder, and then press ENTER.

c. Type "rd packagestore /s /q" (without the quotation marks), and then
press ENTER.

d. Type "rd installedskus /s /q" (without the quotation marks), and then
press ENTER.

e. Type "cd binaries" (without the quotation marks), and then press
ENTER.

f. Type "start /w helpsvc /svchost netsvcs /regserver /install" (without
the quotation marks), and then press ENTER.

g. Type "start /w helpsvc /register" (without the quotation marks), and
then press ENTER.

h. If any of the following processes are running, stop them:

helpsvc.exe
helphost.exe
helpctr.exe

To stop a process, right-click the taskbar, and then click Task
Manager. Click the Processes tab, click the process you want to stop, and
then click End Process.

i. At the command prompt, type "net start helpsvc" (without the
quotation marks), and then press ENTER.

NOTE: The preceding procedure should not negatively affect an
OEM-customized Help and Support Center. However, it does remove any other
.cab files from the Packstorage folder, such as the Windows XP support
tools (which adds their table of contents into the Help and Support
Center).

4. If the preceding steps do not resolve the issue, use the Windows XP
CD-ROM to start your computer, and then run a repair (in-place upgrade)
installation.

Thanks for using Microsoft News Group!

Sincerely,

Steven Liu

stevenl@online.microsoft.com