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surfsound
14-12-2011, 08:42
Salve a tutti.
Premesso che non sono molto esperto di pc... è da un paio di un giorni(ma non sempre) che mi appare un problema piuttosto frustante ovvero il computer si riavvia all'improvviso e mi appare una schermata blu e la stessa cosa succede ogni qual volta che torno alla schermata su windows 7.
Poi mi appare questa scritta:

Firma problema:
Nome evento problema: BlueScreen
Versione SO: 6.1.7600.2.0.0.768.3
ID impostazioni locali: 1040

Ulteriori informazioni sul problema:
BCCode: a
BCP1: 000000000007F000
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80003499F64
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

File che contribuiscono alla descrizione del problema:
C:\Windows\Minidump\121311-30685-01.dmp
C:\Users\Giuseppe\AppData\Local\Temp\WER-54397-0.sysdata.xml

Leggere l'informativa sulla privacy online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0410

Se l'informativa sulla privacy online non è disponibile, leggere quella offline:
C:\Windows\system32\it-IT\erofflps.txt

Aiuto please :cry: :cry: :help: :help:

Eress
14-12-2011, 08:48
Serve il file dmp per l'analisi, leggi qui

http://www.hwupgrade.it/forum/showthread.php?t=1955371

surfsound
14-12-2011, 11:19
Io ho seguito tutto alla lettera però sembra che mi dia un problema con i simboli. Riporto qui 1 dei tanti chash dump:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\121311-30685-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: C:\Symbols
Executable search path is:
Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Machine Name:
Kernel base = 0xfffff800`03411000 PsLoadedModuleList = 0xfffff800`0364ee70
Debug session time: Tue Dec 13 23:30:53.323 2011 (UTC + 1:00)
System Uptime: 0 days 0:03:14.227
Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Loading Kernel Symbols
...............................................................
................................................................
...................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {7f000, 2, 1, fffff80003499f64}

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
Probably caused by : ntoskrnl.exe ( nt+88f64 )

Followup: MachineOwner
---------

surfsound
14-12-2011, 11:29
un altro crash mi da questo problema
***************************************************
Probably caused by : hardware ( win32k!zzzInitTask+6 )

Followup: MachineOwner
---------

Nella cartella di minidump in tutto sono 50, perchè? :doh:

Eress
14-12-2011, 14:37
un altro crash mi da questo problema
***************************************************
Probably caused by : hardware ( win32k!zzzInitTask+6 )

Followup: MachineOwner
---------

Nella cartella di minidump in tutto sono 50, perchè? :doh:
Inizia testando l'HD con CrystalDiskInfo
Per analizzare i file dmp puoi usare il più semplice Bluescreenview