CiccoMan
22-10-2005, 14:06
Come funziona il supporto RMA di g.skill? Beh, ve lo dico subito... anzi scopriamolo insieme, almeno se ci scappa mi date pure una mano :D
Allora, tanto per cominciare ho verificato l'effettivo malfunzionamento delle mie 4400LE (F1-3200DSU2-1GBLE ) grazie anche all'aiuto del mitticco A64FX :)
Il primo contatto con g.skill è avvenuto tramite mail ovviamente, precisamente gli ho scritto questo:
(techsupport@gskill.com) 19/10/2005
Hi, I am a holder of F1-3200DSU2-1GBLE (SN:0502004321 and SN:0502004322).
I have tried these rams on two pc (AMD Athlon64 3000+, DFI Lanparty NF4Ultra) and in both cases one of the two forms results incapable to operate to ddr550 2.5-3-3-7 (They don't even close the Super PI).
What I have to do?
Excuse for my English (I am Italian)...
Bye, Filippo Verbena
Questa la risposta:
20/10/2005
Dear Filippo:
Your Ref. no. is xxxxxxxxx.
I am sorry to hear that you are having problem with our memory kit.
Regarding your problem, Our Euro technician Xue-hao Chow will help you to find out some solution.
If you have more query,please feel free to contact with Xue-hao via his direct Email : eurotech@gskill.com
G.Skill thanks for your support
Best regards,
Alice Wu
Quindi, seguendo il consiglio ho inviato una mail molto simile alla prima...
(eurotech@gskill.com) 20/10/2005
Hi, I am a holder of F1-3200DSU2-1GBLE (SN:0502004321 and SN:0502004322).
I have tried these rams on two pc (AMD Athlon64 3000+, DFI Lanparty NF4Ultra) and in both cases one of the two forms results incapable to operate to ddr550 2.5-3-3-7 (They don't even close the Super PI).
What I have to do for replacing her?
Excuse for my English (I am Italian)...
Bye, Filippo Verbena
E la conseguente risposta è stata:
22/10/2005
Dear Pippo,
Have you tested them separately (in single channel). Do they also fail in SuperPI?
Thanks,
Kind regards,
Xue-Hao Chow
G.SKILL Eurotech
E io:
(eurotech@gskill.com) 22/10/2005
Yes, I have separately tested them and only one of the two result defective (precisely the module SN:0502004321). It also fails in SuperPI.
Bye, Filippo
A questo punto sono riuscito a farmi dire quello che volevo :D
22/10/2005
Dear Sir,
Please return your memory to our RMA department in the Netherlands.
The address is:
[CUT]
Please read the attached RMA policy and procedures carefully.
Kind regards,
Xue-Hao Chow
G.SKILL Eurotech
Allego l'RMA policy ad procedures al post.
Ho seguito le istruzioni e gli ho mandato l,RMA request form compilato in allegato a questa mail:
(rma@gskill.com) 22/10/2005
I attach the request, as suggested me by Xue-Hao Chow.
Product description: F1-3200DSU2-1GBLE
Serial number: SN:0502004321 and SN:0502004322
Bye, Filippo
Ora sto aspettando la risposta :D
Allora, tanto per cominciare ho verificato l'effettivo malfunzionamento delle mie 4400LE (F1-3200DSU2-1GBLE ) grazie anche all'aiuto del mitticco A64FX :)
Il primo contatto con g.skill è avvenuto tramite mail ovviamente, precisamente gli ho scritto questo:
(techsupport@gskill.com) 19/10/2005
Hi, I am a holder of F1-3200DSU2-1GBLE (SN:0502004321 and SN:0502004322).
I have tried these rams on two pc (AMD Athlon64 3000+, DFI Lanparty NF4Ultra) and in both cases one of the two forms results incapable to operate to ddr550 2.5-3-3-7 (They don't even close the Super PI).
What I have to do?
Excuse for my English (I am Italian)...
Bye, Filippo Verbena
Questa la risposta:
20/10/2005
Dear Filippo:
Your Ref. no. is xxxxxxxxx.
I am sorry to hear that you are having problem with our memory kit.
Regarding your problem, Our Euro technician Xue-hao Chow will help you to find out some solution.
If you have more query,please feel free to contact with Xue-hao via his direct Email : eurotech@gskill.com
G.Skill thanks for your support
Best regards,
Alice Wu
Quindi, seguendo il consiglio ho inviato una mail molto simile alla prima...
(eurotech@gskill.com) 20/10/2005
Hi, I am a holder of F1-3200DSU2-1GBLE (SN:0502004321 and SN:0502004322).
I have tried these rams on two pc (AMD Athlon64 3000+, DFI Lanparty NF4Ultra) and in both cases one of the two forms results incapable to operate to ddr550 2.5-3-3-7 (They don't even close the Super PI).
What I have to do for replacing her?
Excuse for my English (I am Italian)...
Bye, Filippo Verbena
E la conseguente risposta è stata:
22/10/2005
Dear Pippo,
Have you tested them separately (in single channel). Do they also fail in SuperPI?
Thanks,
Kind regards,
Xue-Hao Chow
G.SKILL Eurotech
E io:
(eurotech@gskill.com) 22/10/2005
Yes, I have separately tested them and only one of the two result defective (precisely the module SN:0502004321). It also fails in SuperPI.
Bye, Filippo
A questo punto sono riuscito a farmi dire quello che volevo :D
22/10/2005
Dear Sir,
Please return your memory to our RMA department in the Netherlands.
The address is:
[CUT]
Please read the attached RMA policy and procedures carefully.
Kind regards,
Xue-Hao Chow
G.SKILL Eurotech
Allego l'RMA policy ad procedures al post.
Ho seguito le istruzioni e gli ho mandato l,RMA request form compilato in allegato a questa mail:
(rma@gskill.com) 22/10/2005
I attach the request, as suggested me by Xue-Hao Chow.
Product description: F1-3200DSU2-1GBLE
Serial number: SN:0502004321 and SN:0502004322
Bye, Filippo
Ora sto aspettando la risposta :D