1. Download the FxGaobot.exe file from:
http://securityresponse.symantec.com...r/FxGaobot.exe
2. Save the file to a convenient location, such as your downloads folder or the Windows Desktop (or removable media known to be uninfected, if possible).
3. To check the authenticity of the digital signature, refer to the section, "Digital signature."
4. Close all the running programs before running the tool.
5. If you are on a network or you have a full-time connection to the Internet, disconnect the computer from the network and the Internet.
6. If you are running Windows Me or XP, then disable System Restore. Refer to the section, "System Restore option in Windows Me/XP," for additional details.
7. Double-click the FxGaobot.exe file to start the removal tool.
8. Click Start to begin the process, and then allow the tool to run.
Questi sono i passi che devi effettuare, li ho copiati dal sito della norton
www.symantec.com io ho risolto cosi
ciao