Quote:
Hi Lorenzo:
Thank you for the update. Due to the issues you have already experienced, at this point, we are not convinced that a firmware update will resolve the issue.
When we ship you the Momentus laptop drive, we can definitely give you the necessary time to clone to the new drive, so there should be no reason you will need to purchase another hard drive.
As discussed, we will ship you a Momentus laptop drive. Once the new model of XT drives are released, we will then ship that to you as well.
Thank you Loenzo for allowing us to work with you on this and please let me know how you would like to proceed. Have a great day.
Best Regards,
Mark
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