ho trovato questo post in america che parla del problema, ma la traduzione non è proprio semplice. Se qualcuno vuole darmi una mano...
At My office, our Tektronix Phaser 740 is consistently our of order due to an error in the transfer kit. I have been resetting the transfer roll within the kit but to increasing shorter term relief. I was wondering if any one has soom information concerning this particular problem. thanks
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sunadmin (TechnicalUser) Aug 24, 2001
If resetting the transfer kit doesn't work you will probably have to install a new transfer kit. You can call the Tektronix help desk for any other suggestions. Good luck!
tek guy (Visitor) Nov 6, 2001
Are you getting an error code?
teksysadm (Visitor) Nov 21, 2001
Changing the Paper Feed Assembly, in which the transfer kit roller rests, does not help. Running the cleaning pad inside the upper tray has extended the intervals at which this happens.
phred2k1 (Visitor) Dec 1, 2001
I had the same issue. I could reset it and it would take care of it for a day or two... I ordered a new transfer kit from ingram and all seems well. I have cycled the power a few times to check it. The kit ran about $40. It's the cheapest thing to try. I know I am one happy camper right now...
Incidentally... the original kit was a type Y... the new one is a type X.
Good luck!
theniwuzme (TechnicalUser) Jun 9, 2002
experienced similar, vexing problem - "error 33". ordered new kit, installed it per instructions, THERE IS NO IMPROVEMENT WHATSOEVER. Ideas??
Rodmartens (Visitor) Jul 15, 2002
The fault on the error 33 is usually caused by the failure of the magnetic paper clutch in the transfer tray. Tektronix wants you to replace the whole assembly for $350 (for one stupid part) You can get addition service by taking sandpaper and ruffing the two plates in the clutch. This allow the plates to grip each others when the clutch windings are emergized. If someone with a service manual could find a cross-reference or source for the magnetic paper clutch that would be super.
killo (Visitor) Sep 12, 2002
I was having the same issue with my 740. What I found was that there are two plastic cams that create the pressure for the transfer roller. They are underneath the access door you open to remove the transfer roller. There is one on either side of the tray. These simply needed lubrication. Put a little bit of grease between the plastic cam and the metal piece that sit on top of them. End of problem. I hope this helps someone else out there. I have found no lubrication schedule in any of my documentation. Anyone else?
SoundDoctor (IS/IT--Manageme) Sep 20, 2002
Same thing here, 740, goes off on transfer kit every 2 pages... I've changed the transfer kit, lubbed the cams, cleaned the rollers, and roughed up the magnetic clutch. I still think the mag clutch is at fault here though, as I can power it external, and there isn't much grip here, but it is better than it was. It won't pull from the lower tray without jamming, but it will from the bypass now without jamming.
My local Tek shop does have the mag clutches in stock, so I'm off to get one, and I'll let everyone know what happens....
SoundDoc
SoundDoctor (IS/IT--Manageme) Oct 24, 2002
Ok, Its been a bit crazy and I finally got back to the printer.
The new cluch cost me $54.00cdn from my textronix/xerox local dealer and immediatly solved the problem 100%
He said that when he has seen the transfer kit error constantly, it is always the magnetic clutch at fault. It IS NOT the solinoid magnetic clutches that are on the PC board, its the magnetic clutch that plug into the board thats mounted on the paper roller shaft.
Mines working great now, hope this helps!
ljpaque (Programmer) Nov 5, 2002
You've described the problem I'm having perfectly.
Do you have the part number of the magnetic clutch?
SoundDoctor (IS/IT--Manageme) Nov 6, 2002
Sorry, I don't have the P/N Its clearly written on the side of the cluch though. From the front of the machine with the left side open and the transfer assembly pulled out, if you look at the rubber roller and metal roller to the left of the transfer kit roller, the Mag Clutch is on their shaft. It is clarly visable, and the plug that it plugs into the board is right beside it. Hope this helps! if you can't get it, let me know and I'll pull mine apart again.
blsim (IS/IT--Manageme) Nov 9, 2002
I had the same symptoms. Xerox email support told me to buy a new paper feed assembly. The paper feed assembly is Xerox part# 118-9895-03. It lists at $540 on the Xerox web site. Fortunately for me, Xerox was out of stock when I tried to order it on Friday.
Having the rest of the weekend to contemplate this situation, I decided to try a liberal application of WD-40 to what looked like the appropriate areas of the paper feed assembly. (I saw someone else's suggestion regarding this in another thread.) It worked! At least for now, the printer is functioning normally. Before you buy a new paper feed assembly, you might as well give the WD-40 a try. Just keep it away from the paper path so it doesn't trash your imaging unit.
SoundDoctor (IS/IT--Manageme) Nov 27, 2002
Sorry I didn't see this before, I've been away.
The local supplier that came up with the part was:
Warwood Office Equipment ltd.
Edmonton Alberta Canada
http://www.warwood.com/
Please let me know if you need any more info.
SD
Netadministrator (TechnicalUser) Dec 10, 2002
I had the same problem and installed a new Clutch, Second Transfer Roller - Part Number 116-0993-00 and the problem was solved. The part cost me $26.75. I purchased the part from:
Brian Lewis
Vice President/Service Manager
Total Laser Care, Inc.
770-449-8400
770-449-0038 Fax
[email protected]
You will have to remove the paper feed assembly first. Then remove the black plastic cover over the circuit board by removing the screw on the right side. Then remove the two screws on the right side of the circuit board. Leave to screw on the left side in place. Take note of the positioning of the parts within the assembly before removing the circuit board. They will need to line up the same way to reinstall the board. This will allow you enough room to slide the clutch off of the steel roller after removing the E Clamp on the end of the clutch. The Clutch, Second Transfer Roller is the black plastic roller on the far left side of the assembly looking at it from the circuit board side.
Holdout (Programmer) Dec 11, 2002
Thanks SoundDocotor and Netadministrator. The warwood guys never replied back to my email, so hopefully I will have more luck with the Total Laser Care folks. I will let you know if I ever get the parts and get it fixed. Thanks again.
irzyxel (MIS) Dec 17, 2002
OH MY GOD !
i had a 740 standin around for half a year cause i got this error, and xerox only offered me to send a technican for over 300 USD and/or that whole feeder for more than $600 !!
funny enough mine started giving this error after 14 months and barely 1800 pages !
now, ive read this and dug a bit deeper. seems it really was that little plastic clutch. it has a spring in it, which lets the clutch slip-rotate only in one way and blocks the other.
the oil or whatever they put in there has turned into a grey/greenish goe. if its the same at yours id say this is totally xerox responsability!
i cleaned it and oiled it again. now its running like a dream again ! thank you all for those hints.
Holdout (Programmer) Dec 21, 2002
Thank you Netadministrator as your solution solved the problem. It is not the magnetic clutch. It is part number 116-0993-00 that is the culprit (part description says clutch: second transfer roller). I called Brian Lewis at Total Laser Care and he informed me that Tektronix has released a paper about this part being the cause for the transfer kit 33 error. The part was $25.00 plus actual shipping (he doesn't charge a handling fee). A far car from the whole paper feed assembly that the local shop here wanted to order for me from Tektonix. My printer works perfectly now.
Netadministrator (TechnicalUser) Dec 21, 2002
Great news Holdout. Now start printing those Christmas cards!!! Only three days 'till Christmas.
Happy Holidays
Invisible0 (TechnicalUser) Dec 27, 2002
Thanks Netadministrator. I had the transfer kit error, and ordered a replacement clutch from Total Laser Care ($30 shipped). The install went smoothly and now my printer is working again.
mmantha (TechnicalUser) Jan 3, 2003
Does any one know where I can get a service manual for the 740. I just got one and it was damaged in trasport. The frame is bent and before I take it apart It would helpful to have a service manual.
-M
neryw (Instructor) Jan 6, 2003
Thank you for your help. Ordered the part today from Total
laser care. Very helpful.
Someone needed infor on a service manual
http://phoenixconsulting.zoovy.com/product/SM740
I chose not to buy but I did go to ebay and brought Auction Title: My Tektronix Phaser 560/740/750 PAPER JAM FIX Jim's
fix it. Sounds real good.
Happy New Year
neryw (Instructor) Jan 6, 2003
740 Tektronix "Jam A Error 33"
Thank you for your help. Ordered the part today from Total
laser care. Very helpful.
Someone needed infor on a service manual
http://phoenixconsulting.zoovy.com/product/SM740
I chose not to buy but I did go to ebay and brought Auction Title: My Tektronix Phaser 560/740/750 PAPER JAM FIX Jim's
fix it. Sounds real good.
Happy New Year
Netadministrator (TechnicalUser) Jan 8, 2003
MMANTHA, this site provides manuals, guides and instruction sheets for the Phaser 740 in .pdf format.
http://www.officeprinting.xerox.com/perl-bin/product.pl?product=Z740&page=sprt
JustADude (TechnicalUser) Jan 10, 2003
Thank you Netadministrator and all who posted! The new 'Clutch: Second transfer roller' did the job for me.
I bought the clutch from Total Laser Care (as above) and received the part in two days.
I 'pruned' Netadministrators instructions. It was not necessary for me to completely remove the circuit board. The circuit board had three screws and only the right-most screw held the board to the assembly. There were a few wire harness connections to the board which I chose not to detach. With the circuit board hanging loosely, I was able to remove the clutch by removing the e-clamp and sliding the clutch off the post. Reverse instructions to put it back together.
nulldev (TechnicalUser) Jan 16, 2003
I'm certified through Xerox to fix the 740 and they have actually released a technote about that clutch failing. That should usually fix any error 33. Also make sure to clean all the toner out of the paper feed assembly. I have found that can solve some problems to.
jayjhunski (TechnicalUser) Jan 24, 2003
500 thanks (one for each of the $ that I didn't spend on a new paper feeder assembly) to Netadministrator and JustADude and all who posted about this subject. I started coming up with error 33 messages and paper jams galore.
Xerox prescribed replacing the paper feeder ($540) but didn't like the sound of that. I came across this thread and TADAO! ... my printer is now running smoothly.
I went with JustADude's procedure for getting the part installed. You just need a Phillips screwdriver and a smaller (precision) screwdriver to help get the E-clamp (I'd never seen one before) off. Otherwise, a piece of cake!
Brian at Total Laser Care was quick in replying and processing my order. Shipping was via UPS ground (took a little longer than i thought to get to CA) - i'd suggest asking and paying for 2-day UPS/FedEx instead.
By far the best $25 i've spent in a LONG time.
wshannon (IS/IT--Manageme) Feb 3, 2003
Another success story for the "second transfer roller". It worked great! Thanks to all.
SoundDoctor (IS/IT--Manageme) Feb 4, 2003
I've been away for the last 2 months, its great to see everyone having success with this. You would think Xerox would post info about the magnetic clutch on their site since this seems to be such a common problem.
I have since retired my 740 and had it bought back when I purchased a phaser 6200.
Good luck to everyone with the 740's!
SD
donnyball (TechnicalUser) Feb 13, 2003
This is another Phaser 740 Error 33 success story. Thanks to SoundDoctor and others for helping me save $500 and get back to color printing! Brian Lewis at Total Laser Care got me the part right away, and installation was easy.
dannyz (Programmer) Apr 11, 2003
Hi, I have the same problem with my phaser 740. After I replace the paper feeder, it works fine for 2 weeks then now I got the Jam at A error everytime I print. Does anybody have the same problem?
petef2 (IS/IT--Manageme) Apr 22, 2003
There is a lot of helpful info regarding the transfer kit error 33 on this site.
It appears the achiles heel of the 740 is a mechanical clutch assembly that dries out. This clutch is available from Total Laser Care in Georgia for $25. The part number is 116-0993-00.
The clutch lubricant dries out and fails to operate the flag which signals the printer that the paper is in the proper position for transfer. As a result the printer stops with a transfer kit error 33. The paper feed mechanism works but the signaling mechanism is failing. The fact that the frequency of the error increases over time is consistent with a mechanical failure such as this clutch drying out.
Note there is also a magnetic clutch which plugs into the circuit card running the paper feed mechanisms. This clutch is not available from Xerox, and is rarely the cause of the problem.
According to Total Laser Care 98 out of 100 customers have fixed their transfer kit error with a new $25 mechanical clutch.
AlbertQ (MIS) May 11, 2003
I also had a problem with the mechanical clutch. It sits on the most left shaft seen from the circuit board.
I took it apart, cleaned and greased it with WD40 and now it works 100%.
There was one problem: I took the circuit board off. While pulling out the white wire connector (4 wires) one of the pins on the circuit board came loose. So be careful.
onmousedown (TechnicalUser) May 21, 2003
Hey all thanks for the Info. I had the same problem. What I found was that same clutch can be pulled apart and re lubed. You can feel it working again before you even reinstall it. I have not had the error since.
Dyoue (Programmer) Jun 27, 2003
I want to say the same as many others: THANK YOU!
I was told by the local Xerox-dealer that I had to get a new paper feeder for $540. The guy I talked with even insisted that I should spend another (approx) $400 on a technician, as they were not quite sure the change of the feeder would work (my boss didn't look too happy either). After ordering the Second Transfer Roller I nearly exploded, when I discovered that the STR are a part of the feeder...
I have now made the Xerox-tech dude aware of this solution, in case he might meet the problem again.
Thank you again:-)
markb7 (MIS) Sep 12, 2003
THANK YOU, everyone, who posted their experiences with the Tektronix 740 Error 33 paper jam nightmare. I was having a "paper jam" every single time I printed from either tray.
As suggested, I opened the left side door and slid out the paper tray assembly. In my excitement over possibily having found a fix to this aggravating problem, I removed the "silver (metal) 'magnetic clutch'" on the right side of the tray assembly (standing behind the 740 facing the circuit board in front of you) which has wires plugging into the circuit board. This clutch is NOT the culprit [this 'good' clutch has a label on it with the words MAGNETIC CLUTCH].
Reviewing the posts a second time revealed the problem "clutch" IS toward the left. It is black, plastic, with a 1/2" prong that sticks out which almost touches the far left side of the tray assembly circuit board.
IT WORKS TO:
carefully remove black plastic cluch\ gently take it apart being careful not to damage or bend the wire coil (spring) inside\ clean out the old gunky, dried-out grease (especially on the spring!)\ apply WD40\ reassemble clutch\ put 740 back together\ ENJOY being able to print again.
I suspect a lightweight grease might work better than WD40 over the long-run, but WD40 does work. It would be a good idea to order a replacement clutch from Total Laser Care (just in case).
printnpost (TechnicalUser) Sep 20, 2003
thanks a million to everyone who posted their experiences with phaser 740 error 33. i started having this problem few days ago. i tried to clean and check everything but could not understand the reason for jam. then i went to search this error on internet and found this forum.
this clutch is installed on the left edge of the second metal roller in the feed assembly. just remove one screw which is on the circuit board facing that clutch and by bending the circuit board you can remove this clutch. i removed that black plastic clutch, separated all parts and washed it with gas (gas from my lawnmower), then applied a grease on the spring and inside of the clutch. installed it back and it is working like a new one again. it saved me stress and of course money. spent only three dollars to buy the grease.
btmoore (IS/IT--Manageme) Nov 30, 2003
Cleaning the black plastic clutch fixed my problems.
Printer is working perfect again.
ihaggle (TechnicalUser) Dec 7, 2003
Just wanted to say -THANK YOU- = ] to everyone that posted info on clutch repair/replacement. I kept getting the same chronic symptoms, jams, 33 error, etc. Figured I would give a little more detail on how I went about my fix for the benefit of other would-be DIY guys/gals:
Took the left side black cover off from around the circuit board(one screw towards the rear and 3 plastic tabs holding it on)
Removed 2 screws that held the circuit board on.
Gently unplugged the 4 connectors from the circuit board.
Tried a drop of oil to the spindle on the magnetic clutch, greasing all the gears, etc. and put it back together
No luck =[
After taking the board etc off again I examined both mechanical clutches and found the one towards the back(closest to the plastic housing screw)was somewhat stiff.
Clutch had a C Clip holding it on. Took some needlenose pliers and a small flathead screwdriver to take it off.
Gently removed the clutch being careful not to take the gear off with it. Looked inside and sure enough, the grease was like TAR.
Took it apart(just 3 pieces: inner housing, spring and casing)An old toothbrush and WD40 did the trick to clean it all out. I picked up some white lithium grease from an autoparts store and put a modest amount inside all around the spring.
Reassembled everything and BadaBING BadaBOOM - SUCCESS No more jams or error33!