conti1968
16-09-2003, 03:47
Ciao a tutti,specialmente a chi mi da' una mano..
Alora,son andato nel sito della maxtor,per cercare di farmi sostituire un hard disk da 30 giga.
Ho compilato l'RMA un po' a caso(insomma,anche se non "spicchio"l'inglese,la domanda son riuscito a farla..;)
Ora,come ho' capito,devo imballare l'hard disk e spedirlo in irlanda.
Pero'..pero'..
Mi hanno risposto sulla mia posta elettronica una mail,alla quale non ci capisco nulla.Ora chiedo gentilmente chi mi spiega il contenuto della mail,e se magari qualcuno avesse gia' provveduto a spedire l'hard disk in irlanda mi spiegasse bene,come imballarlo,e cosa fare onde evitare spese superflue.
Postero' sotto qua' la mail..
Da: [email protected]
Inviato: sabato 13 settembre 2003 15.22
A: [email protected]
Oggetto: Maxtor RMA # 0201596414 - confirmation
Date Created 09/13/2003
RMA Number 0201596414
RMA Type Standard Replacement
Serial Number 193115979958
TLA Number AS30A011-03-B
Diagnostic Code
Purchase Location Other
Shipping Information
Country Italy
Language English
First Name pinco
Last Name pallino
Company Name
Address 1 via di casa mia
Address 2
City nel mio paese
State it
Zip Code 12345
Country Telephone Code 39
Area Code Phone Extension
Daytime Telephone 434 111111
Evening Telephone 328 222222
FAX Number
Email Address [email protected]
READ CAREFULLY OR YOU MAY VOID YOUR WARRANTY
This Shipping and Packaging document is provided to help clarify the step-by-step process of returning a product to Maxtor. Please follow these instructions carefully to avoid voiding your warranty by improper shipping or packaging methods. Once you have read these instructions, please acknowledge your responsibility by checking the checkbox and then select the "Next" button at the bottom of this page request the issuance of an RMA.
Basic Return Shipping Information
IMPORTANT: Be sure to back up the data on your drive before sending it to Maxtor.
If your drive is not in service and your data is no longer retrievable, please contact a data recovery service before shipping the drive to Maxtor. Once the drive is mailed to Maxtor, you should consider the data irretrievable.
Before returning a drive to Maxtor you must obtain an RMA number.
Please remove all accessories including cables, brackets and faceplates from the drive (send only the bare drive).
To obtain warranty service, you must return the drives in Maxtor-approved packaging.
It is very important to ship all returned drives via a traceable carrier who can provide you with a proof of delivery. Examples of traceable carriers are FedEx, TNT, German Parcel/GLS, Chronopost or DHL (we do not recommend non-traceable first, second or third class mail).
You are responsible for the freight costs of shipping the returned drive to Maxtor. Maxtor pays the freight costs for shipping the replacement drive to you as a part of a covered warranty service.
Purchase of insurance is at your cost and discretion.
Maxtor does not take responsibility for drives lost or damaged in transit.
Maxtor is not responsible for any contents received other than the Maxtor hard drive.
Proper Shipping Of Individual Drives
The drive must be placed in an anti-static bag, similar to the silver bag provided in the original drive packaging.
The drive must be packed with the original drive inserts that came with the retail package (Figure 1) OR surrounded on all sides with solid foam cushioning which is a minimum of two inches thick (Figure 2). Do NOT use Styrofoam, peanuts or bubble wrap.
The drive must be sealed in a sturdy cardboard shipping container. The original retail box the drive came in would be an ideal shipping container.
If you require packaging, Maxtor will provide it to you at a nominal cost. Please contact Maxtor at +353 1 2041 111 to request proper return shipment packaging.
IMPORTANT: Clearly write the RMA Number issued by Maxtor on the outside of the box or container used to ship the drive to Maxtor. Maxtor may refuse receipt of packages which do not have a clearly identified RMA Number. In any case, processing will be delayed.
Method Of Shipment
Please be sure to ship your drive to Maxtor via a traceable carrier that can provide you with a proof of delivery if necessary (e.g., FedEx, TNT, German Parcel/GLS, Chronopost or DHL). Maxtor-approved packaging may be purchased from a Maxtor Customer Support representative at a minimal cost (please reference the above section).
Please note that you do not need to pay the commercial invoice sent out with your replacement drive. This paperwork provides customs with a value for the hard drive. For insurance and legal reasons it is not possible to change the value shown on the invoice. However, the invoice states clearly that the contents of the shipment are In Warranty Replacement hard drives. Please be aware that Maxtor will not pay local custom charges. Before sending goods out of the country for exchange, it is advisable to check with your local authorities to see if it is possible to obtain clearance papers. This may reduce or avoid local duties or taxes if customs' clearance papers can be obtained.
About Your Replacement Drive
If your hard drive qualifies for warranty services, it will be replaced with a factory re-certified hard drive, which has passed the same quality standards as our new drives of the returned model. Maxtor seeks to provide replacement drives of the same model. If the same model drive is unavailable, the drive will be replaced with a comparable model.
NOTE: Any drive that fails within the first 30 days will be replaced with a new build drive. Proof of Purchase may be required.
Replacement Warranty Period
The warranty period for your replacement drive is the remainder of the warranty period for your original drive or 90 days, whichever is longer.
The Maxtor Limited Warranty does not cover any of the following conditions:
Abuse, unreasonable use, mistreatment, or neglect
Unusual physical or electrical stress or power fluctuations
Damage caused during installation of the Product
Damage caused by the equipment or system with which the Product is used
Damage caused by modification or repair not made or authorized by Maxtor
Products whose Maxtor Serial Number has been removed or defaced
Damage caused by use of non-Maxtor packaging
Damage caused by improper or improperly used packaging
Damage caused by lack of ESD protection
Products that are determined to be stolen
By way of example, drives received from customers evidencing any of the following conditions are NOT eligible for in warranty replacement:
Damage caused by improper or improperly used packaging. Some examples of damage caused by inadequate packaging are:
Multiple drives packed into a single box without separators, allowing contact with adjacent drives;
Drives packed in envelopes or boxes without protective cushioning;
Drives shipped in Styrofoam, peanuts or bubble wrap and drives packed without ESD protective bags.
If present, the Head Disk Assembly seals broken or tampered with. The HDA seals are the stickers that wrap around the drive from the topside to the side opposite where the printed circuit board assembly is mounted.
Physical damage to the drive. For example, a broken or dented housing or printed circuit board assembly.
Components added or removed from the printed circuit board (except for jumpers and socketed termination resistors).
Contact Information
If you need further assistance, please contact us:
http://www.maxtor.com/en/support/contact
----------------------- CUT HERE - SHIPPING LABEL - CUT HERE ----------------------------
FROM: TO:
pinco pallino Maxtor Ireland Ltd. Blue Dock
via di casa mia 10 Attn: RMA #_________
nella mia citta' Bray Business Park Southern Cross Rd.
Italy Bray, Co Wicklow, Ireland
0201596414
----------------------- CUT HERE - SHIPPING LABEL - CUT HERE ----------------------------
----------------------- CUT HERE - PACKING SLIP - CUT HERE ----------------------------
pinco pallino
via di casa mia
nella mia citta'
Italy
434-111111
RMA Number: 0201596414
Model Serial Number
---------------------------- ------------------------------------------------
AS030A3 193115979958
----------------------- CUT HERE - PACKING SLIP - CUT HERE ----------------------------
Ringrazio,quanti mi spiegano contenuto della mail,e procedura.Nel sito cè uno schizzo,ma non mi è chiaro è un pacco ben confezionato con antistatica,o un pacco ben confezionato con antistatica,contenente anche la scatola per la spedizione di ritorno e indirizzo e mittente gia' pronto x non far perder tempo..
Ciao e grazie ancora
conti1968;)
Alora,son andato nel sito della maxtor,per cercare di farmi sostituire un hard disk da 30 giga.
Ho compilato l'RMA un po' a caso(insomma,anche se non "spicchio"l'inglese,la domanda son riuscito a farla..;)
Ora,come ho' capito,devo imballare l'hard disk e spedirlo in irlanda.
Pero'..pero'..
Mi hanno risposto sulla mia posta elettronica una mail,alla quale non ci capisco nulla.Ora chiedo gentilmente chi mi spiega il contenuto della mail,e se magari qualcuno avesse gia' provveduto a spedire l'hard disk in irlanda mi spiegasse bene,come imballarlo,e cosa fare onde evitare spese superflue.
Postero' sotto qua' la mail..
Da: [email protected]
Inviato: sabato 13 settembre 2003 15.22
A: [email protected]
Oggetto: Maxtor RMA # 0201596414 - confirmation
Date Created 09/13/2003
RMA Number 0201596414
RMA Type Standard Replacement
Serial Number 193115979958
TLA Number AS30A011-03-B
Diagnostic Code
Purchase Location Other
Shipping Information
Country Italy
Language English
First Name pinco
Last Name pallino
Company Name
Address 1 via di casa mia
Address 2
City nel mio paese
State it
Zip Code 12345
Country Telephone Code 39
Area Code Phone Extension
Daytime Telephone 434 111111
Evening Telephone 328 222222
FAX Number
Email Address [email protected]
READ CAREFULLY OR YOU MAY VOID YOUR WARRANTY
This Shipping and Packaging document is provided to help clarify the step-by-step process of returning a product to Maxtor. Please follow these instructions carefully to avoid voiding your warranty by improper shipping or packaging methods. Once you have read these instructions, please acknowledge your responsibility by checking the checkbox and then select the "Next" button at the bottom of this page request the issuance of an RMA.
Basic Return Shipping Information
IMPORTANT: Be sure to back up the data on your drive before sending it to Maxtor.
If your drive is not in service and your data is no longer retrievable, please contact a data recovery service before shipping the drive to Maxtor. Once the drive is mailed to Maxtor, you should consider the data irretrievable.
Before returning a drive to Maxtor you must obtain an RMA number.
Please remove all accessories including cables, brackets and faceplates from the drive (send only the bare drive).
To obtain warranty service, you must return the drives in Maxtor-approved packaging.
It is very important to ship all returned drives via a traceable carrier who can provide you with a proof of delivery. Examples of traceable carriers are FedEx, TNT, German Parcel/GLS, Chronopost or DHL (we do not recommend non-traceable first, second or third class mail).
You are responsible for the freight costs of shipping the returned drive to Maxtor. Maxtor pays the freight costs for shipping the replacement drive to you as a part of a covered warranty service.
Purchase of insurance is at your cost and discretion.
Maxtor does not take responsibility for drives lost or damaged in transit.
Maxtor is not responsible for any contents received other than the Maxtor hard drive.
Proper Shipping Of Individual Drives
The drive must be placed in an anti-static bag, similar to the silver bag provided in the original drive packaging.
The drive must be packed with the original drive inserts that came with the retail package (Figure 1) OR surrounded on all sides with solid foam cushioning which is a minimum of two inches thick (Figure 2). Do NOT use Styrofoam, peanuts or bubble wrap.
The drive must be sealed in a sturdy cardboard shipping container. The original retail box the drive came in would be an ideal shipping container.
If you require packaging, Maxtor will provide it to you at a nominal cost. Please contact Maxtor at +353 1 2041 111 to request proper return shipment packaging.
IMPORTANT: Clearly write the RMA Number issued by Maxtor on the outside of the box or container used to ship the drive to Maxtor. Maxtor may refuse receipt of packages which do not have a clearly identified RMA Number. In any case, processing will be delayed.
Method Of Shipment
Please be sure to ship your drive to Maxtor via a traceable carrier that can provide you with a proof of delivery if necessary (e.g., FedEx, TNT, German Parcel/GLS, Chronopost or DHL). Maxtor-approved packaging may be purchased from a Maxtor Customer Support representative at a minimal cost (please reference the above section).
Please note that you do not need to pay the commercial invoice sent out with your replacement drive. This paperwork provides customs with a value for the hard drive. For insurance and legal reasons it is not possible to change the value shown on the invoice. However, the invoice states clearly that the contents of the shipment are In Warranty Replacement hard drives. Please be aware that Maxtor will not pay local custom charges. Before sending goods out of the country for exchange, it is advisable to check with your local authorities to see if it is possible to obtain clearance papers. This may reduce or avoid local duties or taxes if customs' clearance papers can be obtained.
About Your Replacement Drive
If your hard drive qualifies for warranty services, it will be replaced with a factory re-certified hard drive, which has passed the same quality standards as our new drives of the returned model. Maxtor seeks to provide replacement drives of the same model. If the same model drive is unavailable, the drive will be replaced with a comparable model.
NOTE: Any drive that fails within the first 30 days will be replaced with a new build drive. Proof of Purchase may be required.
Replacement Warranty Period
The warranty period for your replacement drive is the remainder of the warranty period for your original drive or 90 days, whichever is longer.
The Maxtor Limited Warranty does not cover any of the following conditions:
Abuse, unreasonable use, mistreatment, or neglect
Unusual physical or electrical stress or power fluctuations
Damage caused during installation of the Product
Damage caused by the equipment or system with which the Product is used
Damage caused by modification or repair not made or authorized by Maxtor
Products whose Maxtor Serial Number has been removed or defaced
Damage caused by use of non-Maxtor packaging
Damage caused by improper or improperly used packaging
Damage caused by lack of ESD protection
Products that are determined to be stolen
By way of example, drives received from customers evidencing any of the following conditions are NOT eligible for in warranty replacement:
Damage caused by improper or improperly used packaging. Some examples of damage caused by inadequate packaging are:
Multiple drives packed into a single box without separators, allowing contact with adjacent drives;
Drives packed in envelopes or boxes without protective cushioning;
Drives shipped in Styrofoam, peanuts or bubble wrap and drives packed without ESD protective bags.
If present, the Head Disk Assembly seals broken or tampered with. The HDA seals are the stickers that wrap around the drive from the topside to the side opposite where the printed circuit board assembly is mounted.
Physical damage to the drive. For example, a broken or dented housing or printed circuit board assembly.
Components added or removed from the printed circuit board (except for jumpers and socketed termination resistors).
Contact Information
If you need further assistance, please contact us:
http://www.maxtor.com/en/support/contact
----------------------- CUT HERE - SHIPPING LABEL - CUT HERE ----------------------------
FROM: TO:
pinco pallino Maxtor Ireland Ltd. Blue Dock
via di casa mia 10 Attn: RMA #_________
nella mia citta' Bray Business Park Southern Cross Rd.
Italy Bray, Co Wicklow, Ireland
0201596414
----------------------- CUT HERE - SHIPPING LABEL - CUT HERE ----------------------------
----------------------- CUT HERE - PACKING SLIP - CUT HERE ----------------------------
pinco pallino
via di casa mia
nella mia citta'
Italy
434-111111
RMA Number: 0201596414
Model Serial Number
---------------------------- ------------------------------------------------
AS030A3 193115979958
----------------------- CUT HERE - PACKING SLIP - CUT HERE ----------------------------
Ringrazio,quanti mi spiegano contenuto della mail,e procedura.Nel sito cè uno schizzo,ma non mi è chiaro è un pacco ben confezionato con antistatica,o un pacco ben confezionato con antistatica,contenente anche la scatola per la spedizione di ritorno e indirizzo e mittente gia' pronto x non far perder tempo..
Ciao e grazie ancora
conti1968;)