Jo3
31-12-2007, 12:42
Ciao a tutti.
Ho avuto la disgrazia di acquistare norton 360 : brevemente visto che la mia storia e' identica a questa, riporto questo articolo scritto da un altro utilizzatore che ha avuto i miei stessi identici problemi
http://www.lockergnome.com/blade/2007/04/02/another-norton-horror-story/
I had Norton Internet Security (including Norton Anti Virus) on my computer. They offered an upgrade to the 2007 version cheaper than the annual subscription, so that is what I did. Big mistake! When I contacted their tech support people (in India), they said the software they sent me on CD caused the kind of problems I was having and they said I should download more recent versions. I did that and installed it per the instructions. The install process said the previous version was being uninstalled before the new version would be installed. Those alarm flags should have been sufficient to make me abandon Norton, but I tried anyway.
When the new version worked worse than the version it replaced, tech support said I should uninstall all Symantec software, remove all files with Symantec in the name, clean the registry of Symantec files that weren’t removed during uninstall, and start over with a new download and install, following their special procedures. After working a whole day to uninstall everything and reinstall the software (twice because they forgot to specify the correct sequence), I got it to work but I could hardly use the computer because Live Update was constantly on line and when it was on line my computer was essentially not useable. The setting to turn off Automatic Live Update was effective only in running Live Update in the background instead of foreground, which took almost all the computer resources and left the computer almost useless.
At this point, the tech support people stopped responding to my emails or otherwise communicating with me. I finally got the message and uninstalled all Symantec software and removed most of the Symantec garbage, and there were an amazing number of very large files scattered in all corners of the hard-drive.
I requested a refund from Symantec and they denied it on the basis that it had been 70 days since I ordered the product and their refund policy stops at 60 days. The fact that I had been working with their tech support for more than 60 days trying to get their product to work had no effect on their position. They seem to be satisfied keeping my $69.84 now, and never having me as a customer again.
I installed free virus protection software from AVG. It works very well, and the computer works better than it has for a couple years. I now realize that most of the performance problems I have had with my computer were caused by Norton/Symantec. I strongly recommend staying far away from any Norton/Symantec product and if you have some, it should be dumped soon before it can cause problems. I discovered that there are many folks out there with similar or worse experiences with Symantec. Some are proposing a class action lawsuit; I wish them luck.
I am writing this with the hope that it
Ho avuto la disgrazia di acquistare norton 360 : brevemente visto che la mia storia e' identica a questa, riporto questo articolo scritto da un altro utilizzatore che ha avuto i miei stessi identici problemi
http://www.lockergnome.com/blade/2007/04/02/another-norton-horror-story/
I had Norton Internet Security (including Norton Anti Virus) on my computer. They offered an upgrade to the 2007 version cheaper than the annual subscription, so that is what I did. Big mistake! When I contacted their tech support people (in India), they said the software they sent me on CD caused the kind of problems I was having and they said I should download more recent versions. I did that and installed it per the instructions. The install process said the previous version was being uninstalled before the new version would be installed. Those alarm flags should have been sufficient to make me abandon Norton, but I tried anyway.
When the new version worked worse than the version it replaced, tech support said I should uninstall all Symantec software, remove all files with Symantec in the name, clean the registry of Symantec files that weren’t removed during uninstall, and start over with a new download and install, following their special procedures. After working a whole day to uninstall everything and reinstall the software (twice because they forgot to specify the correct sequence), I got it to work but I could hardly use the computer because Live Update was constantly on line and when it was on line my computer was essentially not useable. The setting to turn off Automatic Live Update was effective only in running Live Update in the background instead of foreground, which took almost all the computer resources and left the computer almost useless.
At this point, the tech support people stopped responding to my emails or otherwise communicating with me. I finally got the message and uninstalled all Symantec software and removed most of the Symantec garbage, and there were an amazing number of very large files scattered in all corners of the hard-drive.
I requested a refund from Symantec and they denied it on the basis that it had been 70 days since I ordered the product and their refund policy stops at 60 days. The fact that I had been working with their tech support for more than 60 days trying to get their product to work had no effect on their position. They seem to be satisfied keeping my $69.84 now, and never having me as a customer again.
I installed free virus protection software from AVG. It works very well, and the computer works better than it has for a couple years. I now realize that most of the performance problems I have had with my computer were caused by Norton/Symantec. I strongly recommend staying far away from any Norton/Symantec product and if you have some, it should be dumped soon before it can cause problems. I discovered that there are many folks out there with similar or worse experiences with Symantec. Some are proposing a class action lawsuit; I wish them luck.
I am writing this with the hope that it