mi hanno mandato quest'email ma nn mastico molto l'inglese
I understand you received a product which is not working. We are here to
take care of you
You had purchased : 2GB DDR333 PC2700 DDR 333 PC 2700 2100 2 X 1GB MEMORYhttp://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=120158371337
If product is defective we will send exchange, but for 128x4 we know that
main issue could be either older Bios or incompatibly - Not actual Defect.
Did you make sure your system will take 128x4 density memory modules - which
is called High Density Modules. Not every motherboard works with them. 128x8
has more compatibility than 128x4, but it is also high density module.
So first lets do process of elimination - If you know how to , Go to Bios,make
sure Voltage is set at DEFAULT> If it does not work, then update the Bios,
as some older Bios versions will not accept high Density memory. Then turn
PC with old memory, then shut it down, remove old memory and put this memory
and see what happens.
Still does not work? OK time to check compatibility to be sure.
We will double check for you - Can you please email us back at
[email protected]
- which MOTHERBOARD or SYSTEM you are using it with.
This is what we see in incompatible scenario
1. DUAL Channel does not work ( 1 module works, 1 does not ). What happens,when
you put both together, one slot kills 1 memory, so customers feel 1 is bad.
In actuality it may be compatibility issue.
2. It will not clock down ( All memory are back ward compatible, example
PC400 - works as PC333--> as PC266--> ) because there is some sort of incompatibility.
Check the chip config. to be sure.
3. Shows up as half the value (1GB shows up as 512MB) - Here there are only
two reason : Density is wrong/Not compatible with what you have OR Bios on
Motherboard needs to be updated.
Again, Don't worry we are here to help - so try what i suggested.No matter
what, we are here to help and assure you we get you what you need. We will
double check for you.
Can you please email us back at
[email protected] which SYSTEM (MODEL
NUMBER)/ System Board (MODEL NUMBER)you are using it with. Also are you mixing
it with other module?
Again, Don't worry we are here to help - so please reply back to to
[email protected]
as soon as possible.
All I ask is give us 1-2 Days to follow up.
Thanks
Eric
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