Spinacina
10-10-2006, 11:42
Ciao a tutti,
durante la connessione ad internet mi continuano ad apparire messaggi dal servizio messaggistica istantanea che mi indicano problemi riguardo Critical system errors. Inoltre Norton mi segnala la presenza di file infetti che però non riesce ad eliminare perchè l'accesso al fine viene negato. Che posso fare. Oltre ad avere Norton 2002 aggiornato, ho scaricato Hijackthis, Killbox, spybot, SmitfraudFix.
Il logfile di Hijack è:
Logfile of HijackThis v1.99.1
Scan saved at 12.41.33, on 10/10/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Programmi\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\ATK0100\Hcontrol.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\ATK0100\ATKOSD.exe
C:\WINDOWS\htpatch.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb03.exe
C:\Programmi\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Programmi\Messenger\msmsgs.exe
C:\Programmi\Asus\Asus ChkMail\ChkMail.exe
C:\Programmi\Alice ti aiuta\bin\mpbtn.exe
C:\Programmi\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\WinZip\winzip32.exe
C:\DOCUME~1\FRANCE~1\IMPOST~1\Temp\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.it/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.asus.com.tw
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: edit_html Class - {14D1A72D-8705-11D8-B120-0040F46CB696} - C:\Documents and Settings\Francesca\Desktop\10916157.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Hcontrol] C:\WINDOWS\ATK0100\Hcontrol.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [HTpatch] C:\WINDOWS\htpatch.exe
O4 - HKLM\..\Run: [Managment Service] rqkdtst.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb03.exe
O4 - HKLM\..\Run: [OpwareSE2] "C:\Programmi\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
O4 - HKLM\..\Run: [OPSE reminder] "C:\Programmi\ScanSoft\OmniPageSE2.0\EregIta\Ereg.exe" -r "C:\Programmi\ScanSoft\OmniPageSE2.0\EregIta\ereg.ini"
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Programmi\File comuni\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\RunServices: [Managment Service] rqkdtst.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Programmi\Messenger\msmsgs.exe" /background
O4 - Global Startup: ASUS ChkMail.lnk = C:\Programmi\Asus\Asus ChkMail\ChkMail.exe
O4 - Global Startup: Alice ti aiuta.lnk = C:\Programmi\Alice ti aiuta\bin\matcli.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O14 - IERESET.INF: START_PAGE_URL=http://www.asus.com.tw
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0788A6D6-6904-4125-8671-3EB250EEF49D}: NameServer = 85.37.17.4 151.99.125.1
O17 - HKLM\System\CS1\Services\Tcpip\..\{0788A6D6-6904-4125-8671-3EB250EEF49D}: NameServer = 85.37.17.4 151.99.125.1
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Servizio Norton AntiVirus Auto-Protect (navapsvc) - Symantec Corporation - C:\Programmi\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\FILECO~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\Security Center\SymWSC.exe
Grazie per la consulenza!
durante la connessione ad internet mi continuano ad apparire messaggi dal servizio messaggistica istantanea che mi indicano problemi riguardo Critical system errors. Inoltre Norton mi segnala la presenza di file infetti che però non riesce ad eliminare perchè l'accesso al fine viene negato. Che posso fare. Oltre ad avere Norton 2002 aggiornato, ho scaricato Hijackthis, Killbox, spybot, SmitfraudFix.
Il logfile di Hijack è:
Logfile of HijackThis v1.99.1
Scan saved at 12.41.33, on 10/10/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Programmi\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\ATK0100\Hcontrol.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\ATK0100\ATKOSD.exe
C:\WINDOWS\htpatch.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb03.exe
C:\Programmi\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Programmi\Messenger\msmsgs.exe
C:\Programmi\Asus\Asus ChkMail\ChkMail.exe
C:\Programmi\Alice ti aiuta\bin\mpbtn.exe
C:\Programmi\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\WinZip\winzip32.exe
C:\DOCUME~1\FRANCE~1\IMPOST~1\Temp\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.it/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.asus.com.tw
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: edit_html Class - {14D1A72D-8705-11D8-B120-0040F46CB696} - C:\Documents and Settings\Francesca\Desktop\10916157.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Hcontrol] C:\WINDOWS\ATK0100\Hcontrol.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [HTpatch] C:\WINDOWS\htpatch.exe
O4 - HKLM\..\Run: [Managment Service] rqkdtst.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb03.exe
O4 - HKLM\..\Run: [OpwareSE2] "C:\Programmi\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
O4 - HKLM\..\Run: [OPSE reminder] "C:\Programmi\ScanSoft\OmniPageSE2.0\EregIta\Ereg.exe" -r "C:\Programmi\ScanSoft\OmniPageSE2.0\EregIta\ereg.ini"
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Programmi\File comuni\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\RunServices: [Managment Service] rqkdtst.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Programmi\Messenger\msmsgs.exe" /background
O4 - Global Startup: ASUS ChkMail.lnk = C:\Programmi\Asus\Asus ChkMail\ChkMail.exe
O4 - Global Startup: Alice ti aiuta.lnk = C:\Programmi\Alice ti aiuta\bin\matcli.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O14 - IERESET.INF: START_PAGE_URL=http://www.asus.com.tw
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0788A6D6-6904-4125-8671-3EB250EEF49D}: NameServer = 85.37.17.4 151.99.125.1
O17 - HKLM\System\CS1\Services\Tcpip\..\{0788A6D6-6904-4125-8671-3EB250EEF49D}: NameServer = 85.37.17.4 151.99.125.1
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Servizio Norton AntiVirus Auto-Protect (navapsvc) - Symantec Corporation - C:\Programmi\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\FILECO~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\Security Center\SymWSC.exe
Grazie per la consulenza!