[iorfader]

Early Access and Launch F.A.Q.

Make sure you’re fully prepared to start your adventures by finding out the answers to some common questions.
We’re ready! Are you? Early Access and launch for The Elder Scrolls Online on PC and Mac are approaching fast, so we’ve gathered up the answers to some questions you might have about them. Give this Q&A a read for some important information. If you want to know something we haven’t covered here, check out our customer support center—we’ll be happy to help you out.


Q: What day and time will the servers open for the 5-day Early Access?
A: The ESO North American and European megaservers open at 7:00 AM EDT, Sunday March 30th.
Time Conversions:
North America (East): 7:00 AM EDT, Sunday March 30th
UK/IE: 12:00 PM WEST, Sunday March 30th
Central Europe: 1:00 PM CEST, Sunday March 30th
Sydney, Australia: 10:00 PM AEDT, Sunday March 30th
Singapore: 7:00 PM SGT, Sunday March 30th
Q: What day and time will the servers open for the 3-day Early Access?
A: If you have 3-day Early Access, you may log into the game starting at 7:00 AM EDT, Tuesday April 1st.
Time Conversions:
North America (East): 7:00 AM EDT, Tuesday April 1st
UK/IE: 12:00 PM WEST, Tuesday April 1st
Central Europe: 1:00 PM CEST, Tuesday April 1st
Sydney, Australia: 10:00 PM AEDT, Tuesday April 1st
Singapore: 7:00 PM SGT, Tuesday April 1st
Q: What time will the game servers open on 4.4.14?
A: The ESO North American and European megaservers will open at 7:00 PM EDT, Thursday March 3rd. (Please note: these times are subject to change.)
Time Conversions:
North America (East): 7:00 PM EDT, Thursday, April 3rd
UK/IE: 12:00 AM WEST, Thursday, April 4th
Central Europe: 1:00 AM CEST, Thursday, April 4th
Sydney, Australia: 10:00 AM AEDT, Thursday, April 4th
Singapore: 7:00 AM SGT, Thursday, April 4th
Q: Do I need to delete the beta client and download a new client for launch?
A: No, you do not need to delete your beta client or perform a new download and reinstall. If you have the live beta client, you can simply patch it up to the launch build starting on Thursday the 27th of March. We encourage you to patch up to the launch build early so you’re ready to go for Early Access or launch day!
Q: I pre-ordered/pre-purchased the game, and don’t have a beta client. When can I start downloading the game client?
A: Once you complete the pre-purchase from the ESO online store or enter a 3 / 5 day Early Access pre-order code via your account page, simply log in to your account at https://account.elderscrollsonline.com from Thursday 27th March onwards and follow the prompts to begin downloading the game client. We encourage you to download and patch the client early.
Q: If I pre-order or pre-purchase the game during the Early Access period (between March 30th & April 3rd), will I receive the Explorer’s Pack?
A: If you wish to get the Explorer’s Pack pre-order benefit, you must either pre-purchase at the ESO online store or pre-order from your favorite retailer prior to official game launch.
Q: Will I keep my character, benefits, and account from beta?
A: The only thing that will carry over from the live beta is your account information, including your UserID.